Claims Officer

4 weeks ago

Brisbane City, Australia Vero Insurance Full time
Jobs - Job Details - Claims Officer - Property Liability

Careers at Suncorp

Take the next step. Be part of something bigger at Suncorp.

Claims Officer - Property Liability

Job No: 670010

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD

Permanent Full Time

Insurance

Pay Band 3

Suncorp Group is looking for a hard-working and customer focused individual to join our Property Liability Claims team.

Our Claims Officers play an important role within the business, managing a portfolio of Property Liability claims from validation to finalization to deliver a Best in Market claims experience to our customers.

This is a permanent role, based in Brisbane or Sydney with a hybrid work environment.

What you’ll do

Manage a portfolio of approximately 70 to 80 property liability claims from validation to finalisation in a timely and cost-efficient manner in accordance with the Service Standard requirementsDetermine appropriate contract coverage, including indemnity, legal liability and quantum issuesAppoint, instruct and liaise with service providers including solicitors, brokers, investigators, loss adjusters etcMaintain realistic and adequate reserves/estimates on all claims to reflect ongoing claims cost, and closely monitor significant estimate fluctuationsImplement appropriate claims handling processes in accordance with the liability policies and procedures and service StandardsUtilise and collaborate with technical areas (e.g. assessors, specialist support, legal strategy, insurance investigations) to discuss and action claim direction

What you’ll bring

Experience managing a portfolio of claims.Knowledge and usage of Mainframe applications / IT & Reporting systems used by Liability ClaimsSound knowledge of applicable legislation, regulations and guidelines applicable to the departmentAnalytical skills – ability to develop solutions and courses of action by using an information base to identify key issues, compare with other data and determine cause-effect relationshipsAttention to detail – accurately checking and processing tasks and showing concern for all aspects of the roleComputer Skills – Proficient keyboard skills and knowledge in Microsoft Office ApplicationsCustomer Service – Committed to increasing customer experience and delivering high quality solutions within required timeframesNegotiation skills – exploring opportunities with a view to mutual benefit and acceptance

What we can offer you

Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:

Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 16 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits,

Our Culture

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today.

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Advertised: 15 May 2024 AUS Eastern Standard Time
Applications close:

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