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Guest Experience Host

3 months ago

Sydney, Australia Merlin Entertainments Full time

Guest Experience Host

Location Name Sydney Tower Eye
Job Locations AU-Sydney

Job ID 2024-5519
Employment Type Fixed Term/Seasonal
Offer/Contract Type No End Date
Location (Country-State-City) AU-Sydney

What you'll bring to the team

Are you looking to take Guest Experience to new heights?

We currently have an amazing opportunity for passionate individuals looking to join the team at the Sydney Tower Eye. We are looking for full causal positions.

Who we are

Our brands include The Eye, SEA LIFE, Madame Tussauds, The Dungeons, and LEGOLAND, as well as local icons such as WILD LIFE. Our overriding objective is to provide a truly memorable experience for all of our guests, in the process cementing our reputation as a world leader in leisure and entertainment.

About the role

The Sydney Tower Eye is on the hunt for enthusiastic team members who are dedicated to the delivery of world class guest service.

Your role will be focused on providing exemplary service by; welcoming guests to the attraction, selling tickets at the admissions desk, managing queues and selling products at our gift shop, and actively promoting combos and upselling options.

The successful candidate will undergo a comprehensive training program and on-going mentoring to provide them with all the skills, information & resources they require to deliver an exceptional guest experience.

Key expectations include:

  • Genuine guest interaction in all areas of the attraction, creating connections with people from all over the world
  • To be adaptable and remain calm under pressure
  • To work in various departments across the attraction
  • To clearly and effectively communicate and minimise all risk of misunderstandings where possible
  • Adhere to our core values through language, behaviour and actions
  • Follow all health, safety and security practices

About you

The Sydney Tower Eye is a company that recognises the passion of its teams as the key ingredient for success.

To be successful in this role you will have a passion for guest experience with a focus on fun. You will be proactive in your approach to guest service with a positive attitude towards interaction with our guests along all points of their journey. Experience in a similar role and exposure within tourism is ideal.

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.

Benefits

  • Corporate benefits including free access to all our attractions worldwide
  • Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
  • Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
  • Being part of a business built on fun

Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
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