Additional Services Consultant

6 months ago

Sydney, Australia Dental Corporation Full time
About the Role As the Additional Services Consultant, you will be responsible for providing coaching and support to care home administrative teams in maintaining and executing the Additional Services program. You will be required to travel at times. This is a 6 month full time fixed term contract. Benefits of Bupa Supportive, collaborative, and caring team culture Continual learning and development opportunities Flexible working arrangements Discounts on Bupa products Duties Lead Additional Services Sales & Marketing within the Care Home, with the Care Home Monitor resident satisfaction with the Additional Services program with the Care Home Maintain Additional Services Compliance with the Care Home Manage Third Parties and Vendors delivering Additional Services Products with the Care Home Maintain/update support resources and processes to deliver the Additional Services program Review of trends and outcomes of the periodic audits completed in care homes Support to Customer Services Consultants with using the compliance tools in each care home Provide the General Manager and Customer Service Consultant with Additional Services training and education Monitor General Manager and Customer Service Consultant effectiveness with Additional Services Sales In collaboration with the Resident Placement Team, drive uptake of the program and delivering education to all stakeholders Support and mentor Customer Service Consultants achieve compliance with Bupa Additional Services polices and process as well as the legislation. Working with the care homes to ensure all risks are mitigated with regards to charging residents and not offering the service or delivering the product or service to one or more residents Skills and Experience Previous experience in a Customer Service or Sales role Proven track record to achieve set targets with consistent results Experience in effectively dealing with customers, including handling objections and complaints Excellent communication skills Demonstrated ability to contribute as a member of high performing team Strong interpersonal and relationship management skills Ability to self-manage performance against business requirements Culture We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career. How to Apply Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks.To learn more about working at Bupa please visit our website: careers.bupa.com.au Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.

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