Service Consultant

6 months ago

Sydney, Australia Ebas Group Full time

**The Company
EBAS Group is excited to partner with a leading player in the MarTech industry. Our client is at the cutting edge of marketing technology, specialising in advanced omnichannel customer engagement platforms. As a subsidiary of a major multinational corporation, they uniquely combine the vigour of a fast-growing startup with the robust resources of an established corporate entity, offering both agility and stability in their solutions.

**The Role
As a **Service Consultant in Sydney **, you will play a pivotal role within the Services Department. Your primary responsibility will be to integrate strategic thinking with technical solutions, effectively demonstrating the business value of combined services and technology. This involves leading the development and delivery of strategic presentations and workshops, crafting compelling value propositions, and ensuring a seamless transition between pre-sales consultation and post-sales strategic consultancy.

**Key Responsibilities
- Lead presentations of professional services in pre-sales phases, providing consultations that highlight the strategic integration of services and technology.
- Develop strategic value propositions that effectively stitch together professional services with technological solutions into persuasive demonstrations.
- Create custom presentations and conduct strategic workshops to demonstrate the ROI and business value of our solutions to current and prospective clients.
- Collaborate with internal teams and external service delivery partners to ensure seamless project continuity and up-to-date service expertise.
- Engage in strategic consultancy and ongoing projects post-sale to maintain alignment with initial sales processes and provide continuous strategic insights.

**Attributes
- Exceptional strategic thinking ability and creativity.
- Strong communication skills, capable of clearly presenting complex solutions to both technical and non-technical stakeholders, including C-level executives.
- Independent, driven, and capable of handling multiple projects autonomously.
- A collaborative team member who fosters a positive and inspiring work environment.

**Qualifications
- Minimum 6 years of experience in commercial roles within SaaS or Digital Marketing Services, ideally in Marketing Tech.
- Experience in strategic consultancy roles in the digital space, with a basic understanding of CRM marketing.
- Strong understanding of key markets across APAC and ability to adapt proposals based on market needs.
- Experience with retail and consumer-facing organisations with shifting targets.
- Ability to effectively communicate the value of professional services to various stakeholders, including C-level.
- Strategic thinking ability and creativity.
- Track record of leading customer-facing demonstrations with a full understanding of the sales cycle.
- Tech-savvy and adaptable to technological advancements and changes.
- Hands-on, self-motivated individual with strong problem-solving skills and excellent teamwork abilities.

**Nice to Have**:

- Sales exposure in a medium or large digital agency.
- Knowledge of the online marketing space, especially E-Mail marketing.
- Experience with commercial utilisation of RFPs and RFIs.
- High level of initiative and ability to work independently.
- Track record of coordinating multiple projects concurrently

**Perks and Benefits
- A fast-growing company with an international presence, innovative outlook and a strong market position, blending the best parts of a ‘start-up’ mentality with the security (and resources) of an established multi-national
- The opportunity to contribute to a bespoke, complex and successful product focused on innovation
- A learning environment, heavy on personal and professional development that allows you to both learn from some of the best in the industry and own your own career
- An inspiring and positive environment, working alongside talented, friendly and passionate people where success is supported and celebrated as a collective
- A commitment to hybrid, trust based working, with weekly on-site collaboration for a dedicated space to work, socialise, hold meetings and create solutions as a group
- Competitive salary plus additional performance related rewards
- 32 days' annual & Personal leave
- Flexible benefits plan
- Mobile phone allowance
- Christmas/Birthday Gifts
- Comprehensive benefits, private health care, subsidised gym membership, life cover and many more - inc Zoo passes

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