Additional Services Program Manager

3 weeks ago

Sydney, New South Wales, Australia Dental Corporation Full time
About the Role

As a key member of our team, you will be responsible for leading the Additional Services program within our care homes. This involves providing coaching and support to administrative teams to ensure the successful execution of the program. You will also be required to travel to various locations to monitor resident satisfaction and maintain compliance with our policies and procedures.

Key Responsibilities
  • Lead Additional Services Sales & Marketing within the Care Home
  • Monitor resident satisfaction with the Additional Services program
  • Maintain Additional Services Compliance with the Care Home
  • Manage Third Parties and Vendors delivering Additional Services Products
  • Maintain/update support resources and processes to deliver the Additional Services program
  • Review of trends and outcomes of the periodic audits completed in care homes
  • Support to Customer Services Consultants with using the compliance tools in each care home
  • Provide the General Manager and Customer Service Consultant with Additional Services training and education
  • Monitor General Manager and Customer Service Consultant effectiveness with Additional Services Sales
  • In collaboration with the Resident Placement Team, drive uptake of the program and delivering education to all stakeholders
  • Support and mentor Customer Service Consultants achieve compliance with Bupa Additional Services policies and process as well as the legislation.

Requirements
  • Previous experience in a Customer Service or Sales role
  • Proven track record to achieve set targets with consistent results
  • Experience in effectively dealing with customers, including handling objections and complaints
  • Excellent communication skills
  • Demonstrated ability to contribute as a member of high performing team
  • Strong interpersonal and relationship management skills
  • Ability to self-manage performance against business requirements

About Us
We are committed to delivering high-quality care with a personal touch. Our focus is on supporting our residents and staff to achieve their full potential. We aim to create a positive and inclusive work environment that values diversity and promotes career growth.

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