Senior Additional Services Business Development Manager
2 weeks ago
We are seeking a highly skilled Senior Additional Services Business Development Manager to join our team at Bupa Aged Care.
As a Senior Additional Services Business Development Manager, you will be responsible for leading the implementation of the Additional Services program in care homes, working closely with administrative teams to ensure its successful execution. This is a 6-month full-time fixed-term contract that requires occasional travel.
About the RoleThis role involves providing coaching and support to care home staff in maintaining and delivering the Additional Services program. You will also be responsible for monitoring resident satisfaction, maintaining compliance, and managing third-party vendors.
Benefits- A supportive and collaborative team culture that prioritizes your wellbeing and career growth
- Continual learning and development opportunities tailored to your needs
- Flexible working arrangements to suit your lifestyle
- Discounts on Bupa products and services
- Lead Additional Services sales and marketing efforts within the care home, working closely with the care home administration
- Monitor resident satisfaction with the Additional Services program, identifying areas for improvement and implementing solutions
- Maintain Additional Services compliance, ensuring adherence to policies and procedures
- Manage relationships with third-party vendors, ensuring seamless delivery of Additional Services products
- Develop and maintain support resources and processes to facilitate successful program execution
- Review periodic audits completed in care homes, analyzing trends and outcomes
- Provide training and education to General Managers and Customer Service Consultants on Additional Services policies and procedures
- Monitor General Manager and Customer Service Consultant effectiveness in Additional Services sales, offering guidance and support as needed
- In collaboration with the Resident Placement Team, drive uptake of the program and deliver education to all stakeholders
- Support and mentor Customer Service Consultants in achieving compliance with Bupa Additional Services policies and processes
- Previous experience in a customer service or sales role, preferably in a healthcare setting
- A proven track record of achieving set targets with consistent results
- Excellent communication and interpersonal skills, with the ability to effectively deal with customers and stakeholders
- A demonstrated ability to contribute to a high-performing team, with strong relationship management skills
- An ability to self-manage performance against business requirements, with a focus on quality and excellence
The estimated salary for this role is around $90,000 - $110,000 per annum, depending on location and experience. In addition to a competitive salary, you will enjoy a range of benefits, including flexible working arrangements, discounts on Bupa products, and a supportive team culture that prioritizes your wellbeing and career growth.
How to ApplyIf you are a motivated and experienced professional looking for a new challenge, please click 'Apply' to submit your application. As part of your application, you will be asked to complete pre-employment checks and provide relevant documentation.
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