Additional Services Consultant: Sales and Marketing Expert
5 days ago
As a key member of our team, you will be responsible for delivering exceptional results as an Additional Services Consultant. This role involves providing coaching and support to care home administrative teams in maintaining and executing the Additional Services program. You will also be required to travel at times. The contract is a 6-month full-time fixed term position.
Benefits of Joining Our Team
• Supportive, collaborative, and caring team culture
• Continual learning and development opportunities
• Flexible working arrangements
• Discounts on Bupa products
Duties and Responsibilities
1. Lead Additional Services Sales & Marketing within the Care Home, with the Care Home management
2. Monitor resident satisfaction with the Additional Services program with the Care Home administration
3. Maintain Additional Services Compliance with the Care Home
4. Manage Third Parties and Vendors delivering Additional Services Products with the Care Home
5. Maintain/update support resources and processes to deliver the Additional Services program
6. Review trends and outcomes of periodic audits completed in care homes
7. Support to Customer Services Consultants with using compliance tools in each care home
8. Provide General Manager and Customer Service Consultant with Additional Services training and education
9. Monitor General Manager and Customer Service Consultant effectiveness with Additional Services Sales
10. In collaboration with the Resident Placement Team, drive uptake of the program and delivering education to all stakeholders
11. Support and mentor Customer Service Consultants achieve compliance with Bupa Additional Services policies and process as well as legislation. Working with the care homes to ensure all risks are mitigated with regards to charging residents and not offering the service or delivering the product or service to one or more residents
Skills and Experience Required
• Previous experience in a Customer Service or Sales role
• Proven track record to achieve set targets with consistent results
• Experience in effectively dealing with customers, including handling objections and complaints
• Excellent communication skills
• Demonstrated ability to contribute as a member of a high-performing team
• Strong interpersonal and relationship management skills
• Ability to self-manage performance against business requirements
Estimated Salary Range: AU$60,000 - AU$80,000 per annum based on location and experience.
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