Customer Experience Team Member

4 days ago

Waterloo, Australia Winning Group Full time

Company Description

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

We take immense pride in creating an environment where you can truly flourish. Our culture is more than just words on a page; it's the heart and soul of everything we do. We value open communication, collaboration, and diversity. We embrace the unique perspectives and backgrounds that each team member brings because we believe it's the key to our success

Job Description

Are you passionate about creating unforgettable experiences and turning customers into lifelong fans?
We’re on the hunt for a Customer Experience Team Member who’s excited to be the voice of our brand, ensuring every customer interaction leaves a lasting impression. This isn’t just another customer service role – it’s your chance to be part of a team that truly makes a difference

  • You’ll respond to customer feedback, swiftly resolve issues, and ensure every customer walks away with a smile.
  • Turn satisfied customers into advocates by addressing concerns and managing product/service reviews like a pro.
  • Spot opportunities to make our internal processes even better – because we’re all about continuous improvement
  • Handle customer calls, emails, and NPS feedback, liaising with suppliers and logistics partners to keep things running smoothly.
  • Keep our customer records up to date and make sure every interaction is positive and productive.

Qualifications

  • You genuinely love making customers happy and solving their problems.
  • You’re quick on your feet and love turning challenges into opportunities.
  • You’ve got top-notch verbal and written communication skills.
  • You can juggle multiple tasks, prioritise like a pro, and keep your cool under pressure.
  • You thrive in a fast-paced environment and love collaborating with others to get the job done.

Additional Information

  • We’re all about promoting from within, and we’re a growing company. Where you start isn’t where you’ll finish
  • Our in-house Training Academy offers nationally accredited qualifications (Cert III & Cert IV) so you can upskill and stay sharp.
  • From retail discounts and travel deals to wellness packages and entertainment offers – we’ve got something for everyone
  • Access to our employee assistance program (EAP) to ensure you’re supported in both your personal and professional life.

Discover our vibrant community and learn more about us at www.winninggroup.com.au/careers and follow us on Instagram, Facebook and Youtube. 

We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQlA+, people of Aboriginal and Torres Strait islander origin, and people with disabilities.

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