Customer Experience Team Member

4 days ago

Waterloo, Australia Winning Group Full time
Job Description

Are you passionate about creating unforgettable experiences and turning customers into lifelong fans?
We’re on the hunt for a Customer Experience Team Member who’s excited to be the voice of our brand, ensuring every customer interaction leaves a lasting impression. This isn’t just another customer service role – it’s your chance to be part of a team that truly makes a difference

  • You’ll respond to customer feedback, swiftly resolve issues, and ensure every customer walks away with a smile.
  • Turn satisfied customers into advocates by addressing concerns and managing product/service reviews like a pro.
  • Spot opportunities to make our internal processes even better – because we’re all about continuous improvement
  • Handle customer calls, emails, and NPS feedback, liaising with suppliers and logistics partners to keep things running smoothly.
  • Keep our customer records up to date and make sure every interaction is positive and productive.

Qualifications

  • You genuinely love making customers happy and solving their problems.
  • You’re quick on your feet and love turning challenges into opportunities.
  • You’ve got top-notch verbal and written communication skills.
  • You can juggle multiple tasks, prioritise like a pro, and keep your cool under pressure.
  • You thrive in a fast-paced environment and love collaborating with others to get the job done.


Additional Information

  • We’re all about promoting from within, and we’re a growing company. Where you start isn’t where you’ll finish
  • Our in-house Training Academy offers nationally accredited qualifications (Cert III & Cert IV) so you can upskill and stay sharp.
  • From retail discounts and travel deals to wellness packages and entertainment offers – we’ve got something for everyone
  • Access to our employee assistance program (EAP) to ensure you’re supported in both your personal and professional life.

Discover our vibrant community and learn more about us at www.winninggroup.com.au/careers and follow us on Instagram, Facebook and Youtube. 

We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQlA+, people of Aboriginal and Torres Strait islander origin, and people with disabilities.

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