Head of Consumer Risk

Head of Consumer Risk & Compliance, Retail

452 Flinders St, Melbourne VIC 3000, Australia Req #2046
Wednesday, 22 May 2024

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?  

This crucial role represents a remarkable opportunity for an accomplished leader specialising in risk and compliance within the Energy or Telecommunications sectors.

The Opportunity

Reporting directly to the General Manager of Consumer Revenue, you will spearhead the development and management of the Vocus Consumer risk and regulatory compliance strategy. This includes ensuring adherence to all relevant federal and state regulations, as well as internal policies, while maintaining a balance between risk, compliance, and commercial objectives.

Utilise your deep understanding of all relevant Energy and Telecommunications regulatory requirements to partner with the legal and regulatory teams to educate business owners and their teams on the regulatory requirements in their part of the business; and work collaboratively with business owners to ensure operational readiness for ‘new’ or ‘changes’ to regulatory requirements, or product features.

Leading a small team, and with a broad remit - this role is both strategic and hands-on in nature. Key to success will be to develop and roll-out operational risk management frameworks and processes that enable business stakeholders to support compliance and accurately self-serve regulatory decisioning where possible while providing strong risk and compliance-based governance reporting to the Executive team and Board.

What you’ll be doing day-to-day

• Building, leading and developing a Risk & Compliance team.
• Develop capability within the team to ensure continuous succession planning and eliminate key person dependence.
• Work collaboratively with business stakeholders to identify, design, build and implement process and system controls to drive compliance with Regulatory requirements.
• Prepare reporting and guidance for the Board of Directors and Senior Management as necessary to ensure that they meet their Risk Management responsibilities and obligations.
• Provide independent reports to the Board Audit Committee and Risk Management Committee about the progress of Risk Management in the division.
• Evaluate operational policies and procedures to achieve the identified Risk Management objectives and recommend improvements where necessary. Introducing new technology, improved Risk Management techniques and approaches to assist risk identification, measurement, and control.
• Facilitate and coordinate business unit documentation of operational policies and procedures to improve risk posture and regulatory compliance.
• Monitor the progress of risk management processes on existing and new projects/activities undertaken by the organisation.
• Design, build, implement and run a ‘self-audit’ process to test processes / systems to ensure compliance with regulatory instruments.
• Work collaboratively with the Legal team and business owners to execute on reporting and ad hoc tasks required by governing bodies.
• Educate the business owners and their teams on the regulatory requirements in their part of the business.
• Work collaboratively with business owners to ensure operational readiness where there are ‘new’ or ‘Review a changes’ to regulatory requirements or new initiatives launching.
• Review and provide feedback on business policies and process documents for compliance adherence.
• Support the business to respond and provide feedback on new proposed Regulatory instruments or policy.
• Represent the Retail Division in regulatory related forums, workshops, and meetings where required.
• Prepare monthly reporting for Monthly Business Reviews.
• Maintain updated knowledge of the political, cultural, and economic environment the organisation is operating in, with particular regard to identifying risk and potential risk.

What you’ll bring to this role

• Extensive experience leading a Risk & Compliance team in the Energy or Telco industry.
• Expert knowledge of all relevant Telecommunications and Energy regulatory requirements.
• The ability to implement processes and system controls to ensure compliance with regulatory requirements.
• Considerable experience implementing self-risk audit processes into a multi-layered organisation and educating and partnering with business stakeholders to improve understanding of regulatory and compliance requirements.
• The ability to implement processes and system controls to ensure compliance with regulatory requirements.
• Demonstrated experience in managing the impact of change both from an organisational and people perspective, including offshore environments.
• Excellent negotiation and conflict management skills coupled with strong outcomes-based stakeholder influencing skills.
• High impact presentation skills demonstrated leadership skills and the ability to think strategically.

What We Offer 

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: 

• Diverse and dynamic teams with a supportive and inclusive culture. 
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities. 
• Flexible hours and a hybrid working environment 
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. 
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service 
• Study assistance programs to excel your personal growth, learning and development. 
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. 

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. 

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. 

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.  

About Us 

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.  

Ready to take the next step? 

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them  

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.   

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.  

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