Head of Consumer Risk

2 weeks ago

Melbourne, Australia Vocus Full time

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for an experienced Whole of Business Regulatory Risk and Compliance Energy and Telco unicorn

The Opportunity
As Head of Risk and Compliance - Consumer, you’ll be responsible for the risk function across the Vocus Consumer organisation. In this key role, you’ll develop and manage the execution of the risk management approach for Vocus’s retail consumer facing brands, ensuring compliance with Federal and State regulatory requirements as well as Vocus Group policy, effectively managing and executing a balance between risk, regulatory requirements and commercial reward.
Leading a team with a broad remit - this role is both strategic and hands-on in nature. Key to your success will be to develop and roll-out operational risk management frameworks, processes, systems and capability that enable business stakeholders to support compliance and accurately self-serve regulatory decisioning where possible while providing strong risk and compliance-based governance reporting to the Executive team and Board.
Leverage your extensive knowledge of Telecommunications and Energy regulatory requirements, to partner with legal and regulatory colleagues to educate business owners and their teams on the regulatory requirements in their part of the business; provide frameworks, guidance and governance for self-identification of risk and mitigations, and risk compliance; and work collaboratively with business owners to ensure operational compliance readiness for ‘new’ or ‘changes’ to regulatory requirements, or business initiatives. Work closely with the Vocus Group Risk Team.
What you’ll be doing day-to-day
- Build, lead and develop Risk & Compliance team capability.
- Work collaboratively with business stakeholders to identify, design, build and implement process and system controls to drive compliance with Regulatory requirements and Vocus Group Risk Management approaches.
- Prepare reporting and guidance for the Board of Directors, Senior Management, Board Audit Committee, Risk Management Committee, and Monthly Business Review
- Evaluate operational policies and procedures to achieve the identified risk management objectives and recommend improvements where necessary. Introduce new technology, improved Risk Management techniques and approaches to assist risk identification, measurement, and control.
- Facilitate and coordinate business unit documentation of operational policies and procedures to improve risk posture and regulatory compliance.
- Monitor the progress of risk management processes on existing and new projects/activities.
- Design, build, implement and run a ‘self-audit’ process to test processes / systems to ensure compliance with regulatory instruments.
- Drive continual improvement by reviewing frameworks and processes based off feedback from the business, complaints, TIO, any legislative undertaking.
- Advise management on risks and actions to ensure compliance and ensure a safe working environment by identifying and addressing risks within appropriate time frames.
- Work collaboratively with business owners to ensure operational compliance readiness where there are changed regulatory requirements or new Consumer initiatives launching.

What you’ll bring to this role
- Demonstrated experience leading a Risk & Compliance team in the Energy or Telco industry.
- Prior experience implementing self-risk audit processes into a multi-layered organisation and educating and partnering with business stakeholders to improve understanding of regulatory and compliance requirements.
- The ability to implement processes and system controls to ensure compliance with regulatory requirements.
- Demonstrated experience in managing the impact of change both from an organisational and people perspective, including offshore environments.
- Excellent negotiation and conflict management skills coupled with strong outcomes-based stakeholder influencing skills.
- High impact presentation skills demonstrated leadership skills and the ability to think strategically.

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance programs to excel

  • Head of Consumer Risk

    2 weeks ago

    Melbourne, Victoria, Australia Vocus Full time

    Head of Consumer Risk & Compliance - Retail**Are you seeking a fantastic place to work where you can be your true self and be part of a great team?**We are in search of an experienced professional in the realm of Regulatory Risk and Compliance within Energy and Telco industries. **Embrace the Opportunity**As the Head of Risk and Compliance in Consumer...

  • Head of Consumer Risk

    2 weeks ago

    Melbourne, Victoria, Australia Vocus Full time

    Head of Consumer Risk & Compliance - RetailAre you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?We are looking for an experienced Whole of Business Regulatory Risk and Compliance Energy and Telco unicornThe OpportunityAs Head of Risk and Compliance – Consumer, you'll be responsible for the risk...

  • Head of Consumer Risk

    2 weeks ago

    Melbourne, Victoria, Australia Vocus Full time

    Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?We are looking for an experienced Whole of Business Regulatory Risk and Compliance Energy and Telco unicornThe OpportunityAs...

  • Head of Consumer Risk

    2 weeks ago

    Melbourne, Victoria, Australia Vocus Full time

    Head of Consumer Risk & Compliance, RetailAre you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?This crucial role represents a remarkable opportunity for an accomplished leader specialising in risk and compliance within the Energy or Telecommunications sectors.The OpportunityReporting directly to...

  • Head of Risk and Compliance

    3 days ago

    Melbourne, Australia Vocus Full time

    Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! The...

  • Head of Consumer Risk

    2 weeks ago

    Melbourne, Victoria, Australia Vocus Full time

    Head of Consumer Risk & Compliance, Retail 452 Flinders St, Melbourne VIC 3000, Australia Req #2046 Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?This crucial role represents a remarkable opportunity for an accomplished leader specialising in risk and compliance within the Energy or...

  • Head of Consumer Risk

    2 weeks ago

    Melbourne, Victoria, Australia Vocus Group Full time

    Head of Consumer Risk & Compliance, Retail 452 Flinders St, Melbourne VIC 3000, Australia Req #2046 Wednesday, 22 May 2024Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? This crucial role represents a remarkable opportunity for an accomplished leader specialising in risk and compliance...

  • Head of Consumer Risk

    4 weeks ago

    Melbourne, Australia Vocus Group Full time

    Head of Consumer Risk & Compliance, Retail 452 Flinders St, Melbourne VIC 3000, Australia Req #2046 Wednesday, 22 May 2024Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?   This crucial role represents a remarkable opportunity for...

  • Head of Risk and Compliance

    2 weeks ago

    Melbourne, Victoria, Australia Vocus Full time

    Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join usThe OpportunityAs...

  • Head of Risk

    2 weeks ago

    Melbourne, Australia Harvest Recruitment Full time

    GMHBA is a not-for-profit, private health insurance and care company that’s been part of the Australian community for over 85 years. The organisation is dedicated to putting the health and wellbeing of members and community first as well as making it a remarkable place to work for its’ people. GMHBA values building community connections, embracing...

  • Head of Risk

    2 weeks ago

    Melbourne, Victoria, Australia Harvest Recruitment Full time

    GMHBA is a not-for-profit, private health insurance and care company that's been part of the Australian community for over 85 years. The organisation is dedicated to putting the health and wellbeing of members and community first as well as making it a remarkable place to work for its' people. GMHBA values building community connections, embracing...

  • Head Of Risk

    2 weeks ago

    Melbourne, Victoria, Australia Cbus Full time

    Head of Risk , Member & Employer Experience Head of Risk , Member & Employer Experience Cbus Melbourne, Australia Head of Risk , Member & Employer Experience Cbus Melbourne, Australia Posted 2 days ago Permanent Competitive Head of Risk , Member & Employer Experience About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful...

  • Compliance Manager

    4 weeks ago

    Melbourne, Australia illion Full time

    Job DescriptionYour new role and how you’ll make a differenceThe Compliance Manager – Consumer Risk is an operational compliance role, reporting into the Chief Product Officer.  The Compliance Manager will be responsible for ensuring illion’s Consumer Risk products are compliant with the regulations that apply, these include Open Banking,...

  • Compliance Manager

    4 weeks ago

    Melbourne, Australia illion Full time

    Company Descriptionillion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team work with leading brands in our region to bring data & analytics to life.Job...

  • Risk Officer

    4 weeks ago

    Melbourne, Australia Compliance and Risk Management Recruitment Full time

    Banking & Finance - Analyst - Melbourne - Permanent / Full Time **17th February, 2023**: **We are working with a growing boutique financial services business who are currently seeking a Risk Officer for a newly created role in their Melbourne head office.** **Key Responsibilities**: - Incident, breach and complaint assessments - Testing and maintaining...

  • Head of Risk

    2 weeks ago

    Melbourne, Victoria, Australia Dean & Ling Pty Ltd Full time

    Market Leading Investment Research House Client Focused & Collaborative Culture- $200,000 Salary Package NegotiableThis leading investment research house is highly regarded for the quality of the solutions it provides to fund managers, super funds and financial planners. They provide a professional, stimulating and friendly work environment and their team...

  • Compliance Manager

    1 month ago

    Melbourne, Australia illion Full time

    **Company Description** illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team work with leading brands in our region to bring data & analytics to life. **_ Your...

  • Head of Risk

    2 weeks ago

    Melbourne, Victoria, Australia Cbus Full time

    Head of Risk, Member & Employer ExperienceAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...

  • Risk Officer

    2 weeks ago

    Melbourne, Victoria, Australia Compliance and Risk Management Recruitment Full time

    Banking & Finance Analyst Melbourne Permanent / Full Time17th February, 2023:We are working with a growing boutique financial services business who are currently seeking a Risk Officer for a newly created role in their Melbourne head office.Key Responsibilities: Incident, breach and complaint assessments Testing and maintaining compliance Compliance...

  • Head of Legal

    2 weeks ago

    Melbourne, Australia Team Global Express Full time

    **JOB DESCRIPTION** **About Us** Team Global Express is an Australian-owned logistics company with a rich 130-year history. We specialise in providing sustainable transport solutions for businesses across Australia and New Zealand. Under the leadership of our Group CEO, Christine Holgate, and with the backing of Allegro Funds, we are embarking on an...