Customer Service Officer

1 week ago


Brisbane City, Australia Hudson Full time

This pay rate is inclusive of mandatory 25% casual loading

Job Title: AO3 Customer Service Officer
Anticipated hours: 38 hours per week
Pay rate: $46.27/hour + Super
Location: Brisbane CBD
Employment type: Anticipated to run for 3 months with a possibility of extension

Duties & Responsibilities:

  • As part of this highly engaged team, you will support the team's performance with various legal filing and admin duties.
  • Provide advice and guidance to team members to ensure high quality customer support services.
  • Liaise with other parts of the business to refer and resolve customers' requests.
  • Monitor and prioritize workloads and assist team members on escalated enquiries/incidents to maintain high quality customer support services.
  • Assess and resolve escalated enquiries/incidents within service agreement timeframes.
  • Develop, implement, and review efficient work practices and provide updates to team members to ensure service consistency.
  • Identify and assess team training needs and provide on-the-job training and development to promote a culture of continuous learning.
  • Work collaboratively in a high performance and innovative team environment that provides best practice support to all stakeholders.
  • Effectively using Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
  • Supporting and helping maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations

Job requirements:

  • Previous 12-month experience as a Customer Service Officer or similar field
  • Experience in a fast-paced environment
  • Strong attention to detail, computer planning skills to manage multiple priorities
  • Confident on phones
  • Ability to multitask
  • Previous government experience
  • Full Australian work rights

We look forward to hearing from you.

Reference number: BBBH241689
Profession:Administration & Office SupportCustomer Service

Company: Hudson Australia
Date posted: 12th Nov, 2024



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