Customer Service Officer
7 months ago
The Queensland Government Customer and Digital Group's (QGCDG) focus is to grow a thriving digital economy in Queensland, and enable more responsive, simple, and effective services for all Queenslanders. They provide strategic and policy leadership for Queensland Government on digital, customer experience and service delivery matters. They also support agencies with design management, capability development, corporate shared services, and customer service channels. CITEC Integration and Enabling Technologies, part of QGCDG, leads the design, procurement and management of key ICT assets and services including data centres, networks, compute and storage infrastructure and essential ancillary services for the Queensland Government including whole-of-Government cyber security, cloud connectivity and internet access and peering.
The role of Customer Service Officer is located within our Information Brokerage team under Integration and Enabling Technologies. Information Brokerage provides information services through electronic service delivery, delivering more than two million transactions annually. With over 500 different information searches servicing over 10,000 active clients.
As a Customer Service Officer, you will play a pivotal role in responding to, assessing, and answering customer enquiries. Assisting customers with the use of our system and answering questions to allow our customers to achieve quality and timely outcomes.
This role requires an analytical and solutions-oriented mindset, excellent stakeholder management skills, an ability to communicate effectively, and negotiate and influence accordingly.
The work you do has a ripple effect far beyond your immediate role. When you join Queensland Government Customer and Digital Group (QGCDG) you become a part of a passionate and dedicated team that is committed to making a positive impact on the lives of our citizens through digital innovation. Together, we are shaping a more connected, accessible, and inclusive Queensland for all.
This is a high-impact role for an experienced customer service officer with a focus on improving customer experience at every touch point.
You will have strong analytical skills with the ability to manage multiple contact channels, navigate systems and knowledge articles and provide accurate and timely information to customers and internal stakeholders using excellent communication and interpersonal skills.
You will demonstrate probity and professionalism through effective organisational, communication and interpersonal skills and uphold behaviours aligned to QGCDG's values of Customers First, Ideas into Action, Unleash Potential, Be Courageous and Empower People.
If you want to work with the backing of a values-led team and a supportive leadership group, committed to excellence in business partnering, then you're in luck Detailed information about the responsibilities and requirements of the role can be found in the
Role Description attached to this advert.By joining CITEC Integration and Enabling Technologies, you will work within an agile, fast-paced, challenging, and supportive environment where every team member plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**: - Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development.Engage in a culture of collaboration, and be part of a forward-thinking, dynamic environment that values innovation and fosters belonging and equality.
If you think you are well suited to this role, we invite you to APPLY NOW
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
-
Service Desk Officer
6 months ago
Brisbane, Australia Parliamentary Service Full timeAre you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...
-
Customer Service Officer
6 months ago
Brisbane, Australia PERSOLKELLY Full timePERSOLKELLY have an opportunity for a Customer Service Officer to join our client site at Coopers Plains. This role is Monday to Friday, paying around $30 per hour and is within office hours. Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients. **PERSOLKELLY** have an...
-
Customer Service Officer
4 months ago
Brisbane, Australia HAYS Full timeCustomer Service Officer role available in the Local Council **Your new company**We have an exciting opportunity for a Customer Service officer to join a Local Council on the North Side of Brisbane. **Your new role** - Undertake the provision of accurate and appropriate responses to customer enquiries and issues - Ensure compliance with relevant Council and...
-
Customer Service Officer
7 months ago
Brisbane, Australia KBH Solutions Full timeBased in Brisbane City - Inbound Customer Service Officer - Ongoing growth opportunities with leading Finance company - Good salary on offer inbound Customer Service Officer required for Growing Finance Company based in the CBD. Working in an inbound call centre you will be handling customer queries, offering solutions and identifying cross-selling...
-
Customer Service Officer
6 months ago
Brisbane, Australia mlcoa Full time**Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...
-
Customer Service Officer
6 months ago
Brisbane, Australia mlcoa Full time**Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...
-
Customer Service Officer
6 months ago
Brisbane, Australia PERSOLKELLY Full timePERSOLKELLY have an opportunity for a Customer Service Officer to join our client site at Coopers Plains. This role is Monday to Friday, paying around $30+ per hour and is within the hours of 7:30am-5pm. Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients. **PERSOLKELLY** have...
-
Customer Service Officer
1 month ago
Brisbane, Australia Hudson Australia Full timeThis pay rate is inclusive of mandatory 25% casual loading Job Title: AO3 Customer Service Officer Anticipated hours: 38 hours per week Pay rate: $46.27/hour + Super Location: Brisbane CBD Employment type: Anticipated to run for 3 months with a possibility of extension **Duties & Responsibilities**: - As part of this highly engaged team, you will support...
-
Customer Service Officer
2 months ago
Brisbane, Australia Westpac Banking Corporation Full timeCustomer Service Officer You will be the face of St George helping our customers reach their financial objectives! - **Join a supportive team in our St Geroge Brisbane City branch**: - **Permanent part time role 35 hours per week**: - **Customer service role working with the local community** The Westpac Group has a rich heritage and offers employees a...
-
Customer Service Officer
3 weeks ago
Brisbane, Australia Visy Full timeCustomer Service Officer Job no: 40004780 Work type: Full Time Location: Brisbane If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! Highly autonomous role with a supportive and collaborative team culture Outstanding long term career pathways within a market leader! ...
-
Customer Service Officer
4 weeks ago
Brisbane, Australia Visy Full timeCustomer Service Officer Job no: 40004778 Work type: Full Time Location: Brisbane If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! Highly autonomous role with a supportive and collaborative team culture Outstanding long term career pathways within a market leader! ...
-
Customer Service Officer
1 month ago
Brisbane, Australia Environment, Science and Innovation Full timeThe Customer Service Officer, OO2, is a role in which you will: Provide excellent customer service to visitors, accurate and timely information about the centre attractions, events, facilities and a general information on Queensland's National Parks. Communicate effectively with staff, management, client business groups and customers. Perform general...
-
Customer Service Officer
7 months ago
Brisbane, Australia Lindsay Australia Limited Full timeDo you love talking to customers and resolving their enquiries? - Join a team where creativity, diversity and innovation are encouraged. - Work for a reputable company going through significant growth **About Lindsay Transport**: Lindsay Transport is one of the largest transporters of fresh produce and refrigerated freight in Australia and specialise in...
-
Graduate Parliamentary Service Officer
6 months ago
Brisbane, Australia Parliamentary Service Full timeThroughout the two-year program, you'll rotate through the four divisions of the Queensland Parliamentary Service: - Assembly and Committee Services (Committee Office, Chamber and Education Services and Reporting/Hansard) - Information Services (Parliamentary Library, IT, Communications and Marketing) - Corporate and Electorate Services (Human Resources,...
-
Customer Service Officer
11 hours ago
Brisbane, Australia Followmont Transport Pty Ltd Full time**Customer Service Officer** **-** **(**ADM00000431**)** **Description** Since our Establishment in 1984, we have grown to be Queensland’s largest family owned transport company and preferred Queensland carrier for multi-nationals and local businesses alike. At Followmont, we care about our people and recognise our people are the secret to our success....
-
Customer Service Officer
7 months ago
Brisbane, Australia Conquest Personnel Pty Ltd Full time**About the role** A leading milling, manufacturing, and distributor of flour-based food products are looking for a, Customer Service Officer to join their successful team, based in Tennyson. This will be a temp to perm role. Hours are 8am - 4pm, Monday to Thursday and 7am - 3pm Friday. **Duties and responsibilities** - Process all customer...
-
Sales/customer Service Officer
7 months ago
Brisbane, Australia KBH Solutions Full timeSalary up to $60K plus Super and Bonuses - Hybrid working from Home and Office after probation - Based in Brisbane CBD - Close to public transport We are currently looking for a Sales and Customer Service Officer to join this great insurance team, handling inbound calls from customers regarding a range of insurance products. Focused on new business and...
-
Customer Service Officer
2 months ago
Brisbane, Australia St.George Full timeYou will be the face of St George helping our customers reach their financial objectives! - **Join a supportive team in our St Geroge Brisbane City branch**: - **Permanent part time role 35 hours per week**: - **Customer service role working with the local community** The Westpac Group has a rich heritage and offers employees a multitude of opportunities....
-
Customer Service Officer
2 days ago
Brisbane, Australia Queensland Government Full time**As the Customer Service Officer, you will: - Update and maintain the EMR/CLR registers. - Assist the team to manage workflow and work allocation and ensure the quality and accuracy or work. - Represent the branch on working groups. - Identify and contribute to business improvement initiatives and find solutions to service delivery challenges and...
-
Customer Service Officer
3 weeks ago
Brisbane, Australia Visy Full time**Job no**: 40004780 **Work type**: Full Time **Location**: Brisbane If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! - Highly autonomous role with a supportive and collaborative team culture - Outstanding long term career pathways within a market leader! - Thrive in this truly...