Internal Account Manager

3 months ago

Carole Park, Australia Blackwoods Full time

YOUR OPPORTUNITY

An excellent opportunity has become available for a self-driven, passionate, and results-focused Internal Account Manager to join our high performing sales team, based at our Carole Park office

This role will see you responsible for managing and growing a defined portfolio of existing clients, driving sales through proactive account management, and ensuring high levels of customer satisfaction.

Your core objective will be to maximise revenue growth while delivering a seamless and consistent customer experience.

Your key responsibilities include, but are not limited to:

  • Maintain, develop and grow strong client relationships within your dedicated portfolio
  • Identify opportunities for upselling and cross-selling
  • Collaborate with internal teams to meet and exceed customer needs
  • Utilise strategic planning and analysis, and consistently achieve sales and trading profit targets
  • Maintain accurate records with up to date data in CRM systems
  • Identify opportunities to drive sales through customer education and solution selling
  • Act as the main point of contact for resolving customer enquiries and issues

 To be successful, you will have:

  • Previous experience in an internal outbound sales role
  • Highly developed customer service skills, and driven to exceed customer expectations
  • Strong stakeholder management skills to grow and maintain internal and external relationships
  • Strong problem solving abilities, and able to work autonomously whilst collaborating across different teams
  • Comprehensive computer and Microsoft Suite skills essential, with CRM and Dynamics experience desirable
  • Previous exposure to industrial, safety and apparel products is advantageous

 CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

  • Competitive salary and incentives
  • Flexible work environment with our "All Can Flex" policy
  • Generous Wesfarmers shares every year
  • Excellent refer a friend program - earn up to $2,000 for each referral
  • Regular team events, celebrations and development opportunities
  • Team member discounts on Wesfarmers products (Kmart, Bunnings, Target & Officeworks)
  • Discounted offers from over 300 corporate partners (for travel, dining, retail etc)
  • Attractive paid parental leave policy for primary and secondary carers
  • Free onsite parking and more

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

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