Senior Associate, Vendor Relationships

1 month ago

Melbourne, Australia Australian Super Full time

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. 

Your new role

We have a 6-month max-term contract opportunity for a Senior Associate, Vendor Relationships to join the Member Vendor team. The team is a small but highly capable team responsible for ensuring the efficient and effective management of the Fund’s third-party service providers for Members.  In particular, the oversight and management of strategic relationships; managing third-parties in line with the Fund’s third-party management framework, the ongoing management of contract and commercial arrangements; and facilitating the provision of fit for purpose third party service into the Member teams.

Reporting to to the Program Director, this role works closely with the Strategic Relationship Manager and with teams across Fund Services, Member Operations, Member Experience and Technology Services.

The successful applicant will work with a high level of autonomy and management, have a ‘can do’ attitude, including a focus on service, and a strong ability to engage and influence effectively with senior stakeholders across the department and with strategic third-party partners. 

Some key responsibilities but not limited to;

  • Track and, where required, ensure establishment of SLAs, quality metrics, monitor vendor costs, and resolve relationship issues by working closely with business owners and vendors to ensure deliverables are fit for purpose, met and services performed.
  • Co-ordinate or lead vendor led initiatives/workshops, collating actions & feedback loops.
  • Manage new and changing services, working closely with internal stakeholders and third parties to ensure E2E occurs effectively.
  • Manage change delivered by third party vendors, and ensure vendors deliver to priorities set.
  • Manage periodic validation processes for vendor services with business owners.
  • Developing and maintaining relevant documents e.g. various registers, repositories, etc.

What you’ll need  

  • Tertiary qualifications in Commerce or Business disciplines
  • A minimum 8 years broad administration experience from within the investment management/ superannuation/ or custodian sectors
  • Solid understanding of administration vendors and services
  • Ability to document business processes, standard operating procedures and service level agreements
  • Ability to formulate Committee and other reports and to provide well considered options for deliberation by management. 
  • Strong written and oral communication/ interpersonal skills with the ability to present ideas, perspectives and issues to senior management.
  • Curious, analytical and bold – identifies, analyses & communicates potential issues/hotspots

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you. 

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results. 

Australian or New Zealand citizenship or Australian permanent residency status is required.

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