Front Office Supervisor

7 months ago

Hobart, Australia Crowne Plaza Hotels & Resorts Full time

**What is the job?**
The moment a guest steps into one of our hotels, they walk into a genuinely memorable
experience. As a Front Office Supervisor, you’ll lead the team delivering True Hospitality to
anyone walking into the hotel and oversee the daily operations of the Lobby and our team
of Concierge. You’ll assist the Duty Managers and Hotel Services Assistant Manager in
supervising the Front Desk when required as well.

**Your day to day**
- Support the team to meet any needs in the Lobby, ensuring the Lobby is clean and looks

great, making sure our guests always get a warm welcome and a sincere farewell from

your team
- Train and mentor the team in delivering a memorable experience to guests with a swift

and personal service - remembering to recognise and record guest preferences
- Resolve guest issues and use their feedback to improve guest satisfaction
- Assist in managing daily staffing needs, plan and assign work and educate and develop

team members to maximise their performance
- Contribute to the hotel revenue and promote the hotel’s other business such as the

restaurants and bars
- Ensure your team are aware and understand all relevant policies and procedures

**What we need from you**
- Passion for the tourism industry and you need to love caring about our guests as much

as we do
- A qualification in Hospitality Management or similar is highly regarded
- At least two years’ experience in an upscale hotel / equivalent environment as a Guest

Service Agent / Concierge or related discipline
- Full driver’s license preferred
- Experience with Opera PMS or similar reservations software
- Excellent written and verbal communication skills

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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