Front Office Duty Manager

2 weeks ago


Hobart, Tasmania, Australia Marriott Full time
About the Role

The Tasman, a Luxury Collection Hotel, Hobart, is seeking an experienced Front Office Duty Manager to oversee the smooth operation of our front desk processes. As a key member of our team, you will be responsible for ensuring seamless guest experiences, managing administrative tasks, and providing exceptional customer service.

Key Responsibilities:

  • Process guest check-ins, check-outs, room assignments, and room changes, ensuring accurate and timely processing.
  • Secure payment and manage room key distribution, resolving any guest issues that may arise.
  • Supervise and manage employees, providing guidance and support to ensure exceptional guest experiences.
  • Establish and maintain open relationships with employees and other departments to facilitate smooth property operations.
  • Monitor financial statements, sales reports, and other performance data to identify areas for improvement.
  • Assist in resolving guest complaints, settling disputes, and negotiating with guests or other parties.

Requirements:

  • Previous experience as a Front Office Duty Manager or similar role.
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving skills, attention to detail, and ability to work under pressure.
  • Excellent time management and organizational skills, with the ability to prioritize tasks.
  • Ability to emotionally connect with guests and provide superior levels of service.
  • Conflict resolution experience and ability to work in a fast-paced environment.

About Marriott International

Marriott International is an equal opportunity employer, committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are dedicated to providing opportunities for growth and development, enabling our team members to achieve their full potential.



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