Client Support Officer Service Agreements

4 weeks ago

North Brighton, Australia Minda Full time

As the state’s largest not-for profit provider of intellectual disability services, Minda provides supported independent living accommodation, employment and community engagement options, as well as allied health and respite services.

Everything we do is underpinned by our values of Respect, Heart, Opportunity, and Community, and we recruit skilled people who share these values.

About the Role:

Working within our centralised Client Support Unit, as a Client Support Officer, Service Agreements your focus will be on seamless, responsive and person-centred service for the people we support and their support networks. You will engage with both existing and prospective clients to create and maintain Client Service Agreements and Service Plans in line with client funding. You will work in collaboration with your portfolio of clients, their support networks and the wider business.  

As a Client Support Officer, Service Agreements you will be:

  • Assisting clients and families with understanding the variety of services Minda can deliver under their NDIS Plan that meet client’s goals.
  • Supporting clients and potential clients with up-to-date NDIS and DSOA knowledge to provide best support for accessing services or information.
  • Developing positive relationships with our clients, people with disabilities and their support networks to ensure an outstanding customer experience and satisfaction.
  • Meeting with clients and their support networks face to face, by telephone or electronically as required.
  • Focusing on continuous improvement and making recommendations for improving the client experience and journey.
  • Actioning end to end management of Client Service Agreements aligned with client needs and NDIS Funding, including quote preparation, generating, maintaining, auditing and offboarding.
  • Managing NDIS Plan changes and Service Booking notifications from PRODA.
  • Conducting administration activities, including response to general enquiries and data entry.
  • Engaging with service delivery areas to ensure capacity to deliver services requested.

Your experience and abilities will look like:

  • Positive, energetic and proactive customer service skill and experience.
  • Exceptional communication skills and demonstrated ability to build and maintain relationships with clients, support networks and internal and external stakeholders.
  • Previous experience in not-for-profit or Disability services desirable.
  • Understanding of National Disability Insurance Scheme (NDIS).
  • Proficient in the use of Microsoft office and electronic CRM, experience with Jira/Ticket systems

Skills and Qualifications Required

  • Tertiary Qualification in Business, Disability or Similar (Desired)
  • NDIS Clearance and Working with Childrens Check.
  • Safe Environments Training
  • Current Driver's Licence
  • Unrestricted Working Rights

Why choose Minda?

  • A sense of value and purpose, working for an essential service provider, whilst significantly impacting the lives of the people we support
  • Attractive remuneration including salary packaging (up to $15,900 per FBT) and additional benefits
  • A supportive, highly skilled, and collaborative team environment
  • Flexibility for work life balance and independence
  • Car parking and café facilities, on the gorgeous Brighton site located by the beach

How to apply

To apply follow the prompts and you will be redirected to our website to view the position description and commence your application, which should include a brief cover letter and up to date resume.

Applications close 9 December 2024. Interviews may commence prior to ad close.

Minda recognises that diversity in our workforce better equips us to support our clients’ individualised aspirations and goals. So, if you’re a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you.

Attachments:
- Client Support Officer Schedules and Claims PD.pdf

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