Customer Service Officer

5 days ago

Illawarra, Australia The Disability Trust Full time

Calling on all Customer Service gurus who have a passion for helping people

The Opportunity

We are seeking a highly driven and customer focused individual to join our MyTrust team in the role of Customer Service Officer. Joining a dynamic and friendly team of professionals, you will be the gateway to participants achieving their goals by providing exceptional services built on trust, respect and equality.

The role will be a fixed term parental leave cover either full-time or part-time, Monday to Friday, between the hours of 8.30am and 5.00pm. The annual base salary range is $71,000 and $76,200 (plus superannuation) dependent upon relevant experience, skills and qualifications.

As a team member within the MyTrust team you will:

  • Engage with participants to establish their NDIS plans with The Disability Trust’s services.
  • Liaise with stakeholders with regard to rostering and budgeting.
  • Interpret legal documentation and reports to maximise client plans.
  • Review and update information and provision of supporting documents.
  • Manage administrative aspects of the NDIS participant relationship.

What We Will Offer You

At The Disability Trust, we are very person-centred and people focused, heart is at the core of what we do. We recognise and value the input of our employees and provide a range of benefits:

  • An extra week of leave: 5 week’s annual leave per annum
  • Salary packaging: Attractive non-for-profit salary packaging options (around $15k in tax free earning potential)
  • Flexible leave: Options for flexible public holiday leave for days of cultural and/or religious significance
  • Professional Development: Ongoing training and professional development opportunities to help you create a rewarding career pathway
  • Great workplace culture: Be part of a team that is not only high-performing but friendly, professional and inclusive

Our organisation was awarded Australian HR Awards ‘Employer of Choice’ in the non-for-profit and public sector category in 2019 and 2020, and finalists in 2021, 2022 and 2023 – a true testament to our people strategy and investment in our workforce.

About You

As the successful candidate, you will have exceptional customer service, organisational and communication skills with a positive, empathetic and professional attitude. Encompassing The Disability Trust's core values, you will be patient and understanding when interacting with both internal and external customers providing a welcoming and supportive environment.

With a strong understanding of our services, your positive approach to work will be key, as you liaise with operational leaders and support services to proactively problem solve and manage client enquiries. Knowledge of NDIS funding requirements and community services is desired but not essential.

Next Steps

If this opportunity sounds like the perfect career move, we would love to hear from you

Please complete your application below and attach an updated Resume and Cover Letter outlining how your experience and skills match the criteria above.

For any further questions, please email recruitment@disabilitytrust.org.au. 

Applications close 5.00pm, Thursday 4 July 2024. Shortlisted applicants may be contacted on a rolling basis.

Apply Now

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