Service Desk Support Officer

2 weeks ago

Illawarra, Australia NSW Government -NSW State Emergency Service Full time

**Service Desk Support Officer** - Clerk Grade 3/4**
- Exciting opportunity to join a small and collaborate team where you will be the first point of contact for technical support to volunteers and SES staff
- Work in a volunteer-based agency supporting communities of NSW
- Full-Time Temporary role until June 2024, With the possibility of extension or conversion to ongoing.
- Location: Wollongong, NSW
- Salary range: $75,992 - $83,211 + 11% superannuation and leave loading

**About the opportunity**

The Service Desk Officer provides effective first tier technical support to NSW SES IT users state - wide by resolving user infrastructure and systems queries directly or by escalating issues to the Senior Support Officer and works collaboratively with key support staff throughout ICT and externally through service providers.

**About the NSW SES**

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the?State Emergency Service Act 1989. We are recognised as the most versatile and widely used emergency service organisation in NSW.? Our volunteers are highly skilled, experienced, and well
- trained in the wide variety of roles they perform.

Each NSW SES Unit is as unique and varied as the community it serves, reflecting the vast mix of risks faced and roles required in the diverse locations and communities across the state. In addition to flood, storm and tsunami, our Service provides specialist capabilities that include general land rescue, vertical rescue, road crash rescue, and alpine and remote area search and rescue. ?The NSW SES responded to over 64,000 requests for assistance from the community over the 2021-22 year.?

The NSW SES has over 10,000 volunteer members, including reserves, and a
full-time equivalent workforce of over 450.? There are 262 volunteer Units across the State and our volunteer Units are either local, community-based Units, State-wide or regional Units established to provide specialist capabilities. They are varied and unique in their capabilities, designed to address specific risks to communities of NSW.

**About you**

To be successful in this role you will:

- Thorough knowledge of AIIMS principles and processes, or willingness to obtain competence within 12 months
- Demonstrate problem-solving skills
- Strong written and verbal communication skills
- Possess a strong customer focus

**What we can offer you**?**
- Employment with attractive leave entitlements?including parental leave, recreation and flex leave and other leave entitlements ?
- Attractive salary package of up to $93,063.18 ($75,992.00 - $83,211.00 + leave loading + super)
- Flexible work options working within operational requirements??
- Mental Health & Wellbeing programs and services??
- Comprehensive immunisation programs including the flu vaccine??
- Opportunities to build invaluable relationships across emergency service?agencies, emergency service committees and other?Government and community organisations.

**How to apply?**
- A cover letter (maximum of two pages) briefly responding to the?essential requirements, your interest in the role and previous experience providing technical support to IT users?
- An up-to-date?resume?of no more than four pages detailing your skills and experience relevant to the role

**Want to know more?**

The role description is available?here.

**Talent Pool**

?

**Applications close**:?**Sunday 2**7**th** August **at **11.59pm

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