Customer Service Support Officer

2 weeks ago

Illawarra, Australia NSW Government -Department of Customer Service Full time

Customer Service Support Officer

Grade:
Clerk Grade 3 / 4 $75, ,211 per annum + Super

Duration:
Temporary up to 12 months (plus potential future ongoing opportunities becoming available)

Location:
Newcastle NSW or Camden NSW (Hybrid/Flexible working arrangements, office attendance as required)

Closing Date:
Wednesday 12 April 2023 9:59AM

About the team


Subsidence Advisory NSW is a division within the Department of Customer Service that has a talented team who work to support the community in coal mining areas of New South Wales and are responsible for administering the Coal Mine Subsidence Compensation Act.

The team provide expert advice to property owners, government departments and authorities, local councils, community organisations and industries throughout NSW.


About the role

As a Customer Service Support Officer, you will be responsible for providing consistent high-level customer service within a front-line position of the agency.

This will include related administration and other services, in a manner that enhances customer satisfaction and supports both internal and external stakeholders.


Key responsibilities include:

  • Respond promptly to enquiries from customers both internal and external on a wide range of matters via telephone and in writing, ensuring compliance with legislation and/or processes
  • Provide a range of operational and administrative tasks within established delegation levels
  • Update and maintain records and databases, complying with service delivery systems and processes

To be successful you will have:

  • Experience within an administrative role or similar
  • Demonstrated ability in Microsoft Office suite
  • Experience writing and preparing correspondence
  • Experience in a customer facing role
  • A clear communicator with high level interpersonal and people skills
  • Able to competently use and learn new ICT and record management systems, processes and procedures quickly and effectively
If this sounds like you, we would love to hear from you.

How to Apply

To start your journey towards your future submit your CV for review (no more than 5 pages) and a cover letter (no more than 2 pages) demonstrating your capability for the role.


A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.


About this role
Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

Closing Date:
Wednesday 12 April 2023 9:59AM

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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