Customer Service Officer

4 weeks ago

Illawarra, Australia NSW Government Full time

**Illawarra Shoalhaven District**

**Ongoing Opportunity at Batemans Bay**

**Illawarra Shoalhaven Southern NSW Districts**

**Locations: Batemans Bay/Bega**

**Employment type - Ongoing, Full Time**

**Salary - Clerk Grade 1/2 - $70,694.00 to $76,857 per annum + Superannuation and annual leave loading per year of service.**
- **4 weeks annual leave per year of service.**:

- **Generous salary packaging** **options and other fringe benefits.**:

- **Flexible work practices.**:

- **Opportunities for learning and development and internal career progression**

**Your role**

**The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.**:
The Customer Service Officer provides quality administration support to the casework teams, unit managers and external stakeholder whilst working within an administration team who undertake day to day administrative functions of the CSC.

**What you’ll do**

As part of the Administration team, you will support the service delivery of the CSC’s administrative functions and provide high quality customer service to our clients both in person and over the phone. You will support caseworkers within the unit providing administration support assistance with processing of children’s financials, attend a casework group supervision or unit meeting and provide secretariat support whilst ensuring confidentiality is maintained at all times.

**What we’re looking for**
- A real passion for customer service and developing relationships.
- A positive attitude and ability to work independently and collaboratively.
- Excellent written and verbal communication skills.
- High level of attention to detail
- Someone who likes a variety of tasks within their role.
- The ability and willingness to travel between Batemans Bay and Bega
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description

**We do work that really matters.**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Please give an example of your experience managing multiple administrative tasks with competing deadlines.
- Tell us about a time you have provided high quality customer service to clients on the telephone and in person.

**Applications close: Sunday 19 May 2024 at 11:59pm AEST.**

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

**_

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