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Guest Service Expert

1 month ago

Perth, Australia Marriott International Full time

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Become the best version of yourself and join us for an exciting new journey

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

About the company:

The Westin Perth Hotel, a rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic city center location. The Westin Perth provides a refreshing location for mindful meetings or inspiring events. 

All of the hotel’s 368 guest rooms – including ten Club Suites, eight Westin Suites, five Executive Suites and one Presidential Suite. More than 2,300 square meters of versatile event space; all equipped with cutting-edge technology, including a Grand Ballroom.

Guest Experience Expert:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Your duties will include:

The check in and check out of hotel guests Maintaining guest accounts Taking reservations when required Assisting with all guest enquiries and directing internal and external phone calls. Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.

Skills & Experience:

Your skills and experience will include:

Competent with Word, Excel, PowerPoint and software packages Competent with OPERA Software or similar highly regarded Passion for delivering energetic customer service Positive attitude and an electric personality Articulate, confident and well groomed Passionate about a career in hospitality management

The candidate will need to have full time Australian working rights.

What you will enjoy 

Marriott's “Life. With the Works”, offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

Flexible working Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands Enhanced superannuation Travel & stay benefits including eligibility into our Bonvoy loyalty program Incentive, recognition, and wellbeing programs Excellent career growth and learning opportunities Access to EAP Support Services

We are looking forward to reviewing your application

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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