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Guest Service Expert

4 months ago

West Perth, Australia Marriott Full time

Additional Information Full Time
Job Number 24087107
Job Category Rooms & Guest Services Operations
Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Become the best version of yourself and join us for an exciting new journey

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

About the company:

The Westin Perth Hotel, a rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic city center location. The Westin Perth provides a refreshing location for mindful meetings or inspiring events. 

All of the hotel’s 368 guest rooms – including ten Club Suites, eight Westin Suites, five Executive Suites and one Presidential Suite. More than 2,300 square meters of versatile event space; all equipped with cutting-edge technology, including a Grand Ballroom.

Guest Experience Expert:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Your duties will include:

  • The check in and check out of hotel guests
  • Maintaining guest accounts
  • Taking reservations when required
  • Assisting with all guest enquiries and directing internal and external phone calls.
  • Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department
  • Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.

Skills & Experience:

Your skills and experience will include:

  • Competent with Word, Excel, PowerPoint and software packages
  • Competent with OPERA Software or similar highly regarded
  • Passion for delivering energetic customer service
  • Positive attitude and an electric personality
  • Articulate, confident and well groomed
  • Passionate about a career in hospitality management

The candidate will need to have full time Australian working rights.

What you will enjoy 

Marriott's “Life. With the Works”, offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks.  Including:

  • Flexible working
  • Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
  • Enhanced superannuation
  • Travel & stay benefits including eligibility into our Bonvoy loyalty program
  • Incentive, recognition, and wellbeing programs
  • Excellent career growth and learning opportunities
  • Access to EAP Support Services

We are looking forward to reviewing your application

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.