Customer Service Officer

3 weeks ago

Sutherland, Australia Sutherland Shire Council Full time

Join us as a Customer Service Officer - Contact Centre

  • Be the first point of contact for our valued customers, ensuring a positive experience.
  • Engage in a dynamic work environment that fosters collaboration and continuous improvement.
  • Contribute to the digital transformation of our services while maintaining exceptional customer care.
  • Utilise your strong analytical and problem-solving skills to resolve customer inquiries efficiently.

Who we are looking for:

You will play a crucial role in delivering outstanding customer service from the initial point of inquiry through to resolution. You will be responsible for fostering good relationships with our customers and ensuring their satisfaction with our services.

This position requires a proactive approach to customer interactions, handling inquiries across all contact points, including phone, face-to-face, and digital channels. You will contribute to the efficient operation of the Contact Centre and assist in process improvements to enhance the overall customer experience.

Skills and Experience we are looking for:

You will have a strong background in customer service, demonstrating a passion for providing excellent experiences. You will be adaptable, collaborative, and skilled in problem-solving.

  • Proven experience in high-volume customer service roles, including call centres and face-to-face interactions.
  • Strong analytical skills and the ability to resolve complaints effectively.
  • Excellent communication skills with the ability to convey information clearly and concisely.

If you are dedicated to delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply

 Join our Team and Grow with Us

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council

  • Apply by responding to our online application questions and submitting your resume outlining why we are a great fit
  • Get your application in by 11.59pm: Wednesday 6th November.
  • Interview date: Interviews will be facilitated week commencing Monday 18th November.
  • Package: From$76,424 to $85,595 gross p.a. plus 11.5% superannuation.
  • Hours of work: Temporary Full-Time 35 hours per week with option of 19 day month with flex-time arrangement. Opportunity expected to be available for up to 12 months. Applicants looking for Part Time hours (Min 21 hours/3 days) will also be considered. 
  • To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.
  • Previous applicants need not apply.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks (including Covid-19 Vaccination), and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Click on the link to check out the Position Description 

Reach out to Lauren McDonald lmcdonald@ssc.nsw.gov.au - Team Leader Customer Service Operations for any job specific enquiries.
Alison Wady awady@ssc.nsw.gov.au - Talent Acquisition Business Partner, can assist with any recruitment related enquiries.

Apply Now

About Us

If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.

At Sutherland Shire Council we do more than serve our community – we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

Privacy Acknowledgment

Sutherland Shire Council (Council) adheres to The Privacy and Personal Information Protection Act 1998 NSW when collecting, using and storing your personal information, and is committed to ensuring the privacy of your personal information. Council is collecting your personal information as part of the recruitment and selection process and advises your application will be hosted by an external service provider under contract by Council. By proceeding with your application, you acknowledge your personal information will be hosted by Councils’ external service provider until such time as you notify otherwise.

  1. Yes I agree to the privacy statement*

  • Customer Service Officer

    6 months ago

    Sutherland, Australia CIRCLE|Recruitment & HR Full time

    **Competitive remuneration**: - **Pleasant working environment**: - **Unique opportunity to work with one of the most thriving transport provider in the Shire** **About You**: As a Customer Service Officer, you will directly to the Operations Manager and involve in providing excellent customer service and administrative skills. As a basis you will ensure...

  • Customer Service Officer

    5 months ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our Team as a Customer Service Officer**: - Deliver exceptional customer service in a dynamic and collaborative environment - Showcase your interpersonal skills and solutions focus - Contribute to a culture of continuous improvement and teamwork - Be a positive brand ambassador for the Sutherland Shire Council **Be Part of Something Meaningful**: At...

  • Casual Administration Officer

    3 months ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our Team as a Casual Administration Officer - Customer Service!**: - Exciting opportunity to work in a dynamic leisure centre environment - Supportive team culture with opportunities for growth and development - Engage with customers and provide exceptional service - Showcase your skills in administration and customer service **Be Part of a Vibrant...

  • Customer Service Manager

    2 months ago

    Sutherland, Australia Wanderers Travel Co Full time

    **JOB TITLE**: Customer Service Manager **JOB TYPE**: Full-time (40h/week) **HOURS**: Tuesday - Friday, 9am - 6pm (1hr lunch break) + Saturday, 8:30am - 1:30pm **LOCATION**: 3/154 Flora St, Sutherland NSW 2232 **SALARY**: from $73,150 per year + super **MAIN DUTIES/RESPONSIBILITIES**: - Represent Wanderers at our flagship Sutherland store, delivering...

  • Customer Service Officer

    6 months ago

    Sutherland, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected. - Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork. - Bringing your excellent interpersonal skills and solutions focus...

  • Customer Service Officer

    6 months ago

    Sutherland, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected. - Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork. - Bringing your excellent interpersonal skills and solutions focus...

  • Customer Service Officer

    3 months ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join us as a Customer Service Officer - Contact Centre!**: - Be the first point of contact for our valued customers, ensuring a positive experience. - Engage in a dynamic work environment that fosters collaboration and continuous improvement. - Contribute to the digital transformation of our services while maintaining exceptional customer care. - Utilise...

  • Customer Service Representative

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Job DescriptionWe are seeking a highly skilled and motivated Customer Service Officer to join our Contact Centre team at Sutherland Shire Council.As a Customer Service Officer, you will be the first point of contact for our valued customers, providing exceptional service and support to resolve their inquiries and issues in a timely and efficient manner.You...

  • Customer Service Representative

    3 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Customer Service Officer Job DescriptionWe are seeking a highly skilled and dedicated Customer Service Officer to join our team at Sutherland Shire Council.Key Responsibilities:Provide exceptional customer service to our valued customers, ensuring a positive experience.Engage in a dynamic work environment that fosters collaboration and continuous...

  • Customer Service Representative

    2 months ago

    Sutherland, Australia IMB Bank Full time

    The role will appeal to someone who may be looking for flexibility and work life balance, a change in career with a highly reputable and trusted employer, or looking to earn extra income in an interesting and diverse job role. **About the Role** - Having conversations and interactions with customers via all channels (face to face, phone and online) and...

  • Customer Service Representative

    5 months ago

    Sutherland, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Sutherland**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (7.30am - 10.30am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are...

  • Scheduler / Customer Service

    6 months ago

    Sutherland, Australia Southside Staffing Solutions Full time

    **DO YOU LOVE DEALING WITH THE ELDERLY, DISABLED & THE FRAIL IN THE COMMUNITY?** **AMAZING OPPORTUNITY TO MAKE A DIFFERENCE IN PEOPLE'S LIVES WORKING FOR THIS NOT FOR PROFIT ORGANISATION.** **THE POSITION**: Reporting directly to the Operations Manager, this position requires excellent customer service and administration skills. The main focus of this...

  • Sport Services Officer

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Sport Services Officer**: - Join a dynamic team dedicated to enhancing community sport and leisure experiences. - Play a pivotal role in shaping the Sutherland Shire Sports Strategy and Leisure Strategy. - Collaborate with local sporting clubs, schools, and community groups to foster partnerships and engagement. - Utilise advanced booking systems to...

  • Customer Service Casuals Required

    5 months ago

    Sutherland, Australia Stewart Toyota Full time

    Stewart Automotive Group is currently seeking Customer Service staff to support our busy Reception on Saturdays and our call centre for week day shifts when you are available. The responsibilities in the role will include assisting with calls in our busy Reception area & call centre that is responsible for assisting customers with vehicle service bookings,...

  • Customer Support Specialist

    5 months ago

    Sutherland, Australia Knighton Consulting Full time

    New modern office with a great environment and culture - Sutherland Shire region - Excellent staff retention and career path This is an excellent opportunity to work with a well-respected and reputable insurance builder as a Customer Support Specialist. The key function of the role will be to provide support to clients, deal with customer queries and...

  • Business Support Officer

    3 months ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our Team as a Business Support Officer - Development Services!**: - Opportunity to excel in customer service and support the Development Services team - Work in a dynamic environment with high-profile projects - Contribute to the growth and development of the Sutherland Shire community - Collaborate with a team dedicated to achieving excellence **Be...

  • General Administrative Support Officer

    5 months ago

    Sutherland, Australia NSW Government -NSW Police Force Full time

    Clerk Grade 1/2 - Ongoing Full-Time - Sutherland & Miranda **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law-and-order services 24 hours a day, seven days a week to...

  • Customer Service Representative

    4 weeks ago

    Sutherland Shire, Australia Woolworths Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Woolworths. As a key member of our deli team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service and respond to...

  • Activities Officer

    5 months ago

    Sutherland, Australia PCYC NSW Full time

    We are currently seeking enthusiastic people to join our PCYC Team. An Activities Officer has a varied and flexible role, assisting with sport and administration within the Club. Whether you are new to the industry wanting to build your skills or you are experienced in sport, recreation and youth engagement roles, if you are passionate about making a life...

  • Customer Service Representative

    4 weeks ago

    Sutherland Shire, Australia Woolworths Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our deli team as a Fresh Food Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a consistent and fresh customer experience.Key ResponsibilitiesHandle a wide range of products, including meats, cheeses, and...