Customer Service Officer
7 months ago
**Competitive remuneration**:
- **Pleasant working environment**:
- **Unique opportunity to work with one of the most thriving transport provider in the Shire**
**About You**:
As a Customer Service Officer, you will directly to the Operations Manager and involve in providing excellent customer service and administrative skills. As a basis you will ensure effective allocation of appropriate drivers and vehicles to align with customer bookings and requirements, creating operational efficiencies and customer satisfaction.
You will be required to observe risk management principles in every aspect of your work and may be required to manage the after-hours phone outside of work hours.
**Location**:Sutherland
**Days / Hours**:Monday - Friday / 8:00am - 4:00pm
**Employment Status**: Permanent
**Key Responsibilities**:
- Efficiently allocate drivers and vehicles to align with customer bookings and requirements.
- Collaborate with the team for a smooth transition to a new software system.
- Analyse data to identify patterns, inefficiencies, and improvement opportunities.
- Optimise vehicle and driver allocation for maximum fleet utilisation and cost efficiency.
- Provide exemplary service to customers, resolving scheduling and despatch issues promptly.
- Liaise with internal teams and customers to ensure seamless communication.
**Essential Criteria**:
- Proven experience in customer service and operations analysis, preferably in transportation or logistics.
- Strong technical, analytical, and problem-solving skills.
- Knowledge of transport, route, or scheduling management systems.
- Excellent communication and interpersonal skills.
- Detail-oriented and highly organized.
- Proficient in Microsoft Office Suite and IT skills.
- Current driver’s license.
**Additionally, if you have**
- Knowledge of the community not-for-profit sector and general customer needs.
- Familiarity with Routematch software or similar tools.
- Understanding of legislation, industry standards, and best practices.
**About our Client**
A community transport service provider in the Sutherland Shire, dedicated to offering high-quality, accessible, and affordable transportation for the frail, aged, individuals with disabilities, and transport-disadvantaged residents.
With over 6000 customers, a fleet of 30 vehicles, a robust Management Committee, and a significant volunteer team, they are a respected leader in community transport. Committed to the highest standards, they adhere to the Aged Care Quality Standards, positioning themselves as a reliable and well-regarded service in the Shire.
**Job Types**: Full-time, Permanent
**Salary**: $75,000.00 - $85,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Which of the following statements best describes your right to work in Australia? Choose one.
- I have permanent work rights with no restrictions
- I have temporary work rights with no restrictions
Work Location: In person
-
Customer Service Officer
1 week ago
Sutherland, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected. - Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork. - Bringing your excellent interpersonal skills and solutions focus...
-
Customer Service Officer
1 week ago
Sutherland, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected. - Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork. - Bringing your excellent interpersonal skills and solutions focus...
-
Customer Service Officer
7 months ago
Sutherland Shire, Australia Sutherland Shire Council Full time**Join Our Team as a Customer Service Officer**: - Deliver exceptional customer service in a dynamic and collaborative environment - Showcase your interpersonal skills and solutions focus - Contribute to a culture of continuous improvement and teamwork - Be a positive brand ambassador for the Sutherland Shire Council **Be Part of Something Meaningful**: At...
-
Customer Service Manager
4 months ago
Sutherland, Australia Wanderers Travel Co Full time**JOB TITLE**: Customer Service Manager **JOB TYPE**: Full-time (40h/week) **HOURS**: Tuesday - Friday, 9am - 6pm (1hr lunch break) + Saturday, 8:30am - 1:30pm **LOCATION**: 3/154 Flora St, Sutherland NSW 2232 **SALARY**: from $73,150 per year + super **MAIN DUTIES/RESPONSIBILITIES**: - Represent Wanderers at our flagship Sutherland store, delivering...
-
Customer Service
5 days ago
Sutherland, Australia Recruitment Alternative Full time**Full-time, permanent role**: - **Monday - Friday, No weekends**: - **FREE lunch every Friday!**: - **Employee Reward programs!**: - **Employee recognition/rewards monthly!** *** The Recruitment Alternative provides professional recruitment services to a range of SME businesses across Australia & New Zealand. **About the Role**: As a customer service,...
-
Customer Service Officer
7 months ago
Sutherland, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected. - Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork. - Bringing your excellent interpersonal skills and solutions focus...
-
Customer Service Officer
5 days ago
Sutherland Shire, Australia Engage Talent Full timeFull Time- Sutherland Shire- Posted 1 year ago**The Company**: An Australian company and employer of choice our client is on the search for a customer focused, hardworking professional CSO who is dedicated to providing first class customer service. The largest player in their space and continuously growing and evolving their service solutions they have...
-
Customer Service Officer
7 months ago
Sutherland, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected. - Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork. - Bringing your excellent interpersonal skills and solutions focus...
-
Customer Service Consultant
1 week ago
Sutherland, Australia Bupa Full timeBupa Sutherland is a modern care home located in the heart of the Sutherland Shire, and is close to local shops, parklands and transport links. It consists of 144 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. **About the Role** The role of Customer Service Consultant/...
-
Casual Administration Officer
5 months ago
Sutherland Shire, Australia Sutherland Shire Council Full time**Join Our Team as a Casual Administration Officer - Customer Service!**: - Exciting opportunity to work in a dynamic leisure centre environment - Supportive team culture with opportunities for growth and development - Engage with customers and provide exceptional service - Showcase your skills in administration and customer service **Be Part of a Vibrant...
-
Customer Service Officer
4 months ago
Sutherland Shire, Australia Sutherland Shire Council Full time**Join us as a Customer Service Officer - Contact Centre!**: - Be the first point of contact for our valued customers, ensuring a positive experience. - Engage in a dynamic work environment that fosters collaboration and continuous improvement. - Contribute to the digital transformation of our services while maintaining exceptional customer care. - Utilise...
-
Customer Service Representative
2 weeks ago
Sutherland, Australia The Automotive Group Full time**Sutherland location**: - **$32 per/h + comm.**: - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Parking provided.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...
-
Customer Service Representative
7 months ago
Sutherland, Australia The Automotive Group Full time**FREE PARKING ONSITE!**: - **Sutherland**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (7.30am - 10.30am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are...
-
Customer Service Representative
1 week ago
Sutherland, Australia The Automotive Group Full time**Sutherland location**: - **$32 per/h + comm.**: - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Parking provided.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...
-
Customer Service Representative
4 months ago
Sutherland, Australia IMB Bank Full timeThe role will appeal to someone who may be looking for flexibility and work life balance, a change in career with a highly reputable and trusted employer, or looking to earn extra income in an interesting and diverse job role. **About the Role** - Having conversations and interactions with customers via all channels (face to face, phone and online) and...
-
Customer Service Supervisor
4 days ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Differentiate our brand and customer service through the provision of an excellent customer experience. - Build customer loyalty, develop a solid community reputation and educate the community about our service offerings to ensure the business continues to grow & have long term success. - Be a positive brand...
-
Scheduler / Customer Service
7 months ago
Sutherland, Australia Southside Staffing Solutions Full time**DO YOU LOVE DEALING WITH THE ELDERLY, DISABLED & THE FRAIL IN THE COMMUNITY?** **AMAZING OPPORTUNITY TO MAKE A DIFFERENCE IN PEOPLE'S LIVES WORKING FOR THIS NOT FOR PROFIT ORGANISATION.** **THE POSITION**: Reporting directly to the Operations Manager, this position requires excellent customer service and administration skills. The main focus of this...
-
Customer Service Supervisor
7 months ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Differentiate our brand and customer service through the provision of an excellent customer experience. - Build customer loyalty, develop a solid community reputation and educate the community about our service offerings to ensure the business continues to grow & have long term success. - Be a positive brand...
-
Service Desk Support Officer
7 days ago
Sutherland, Australia Peoplebank Full timeMaintain and update documentation as required, including, but not limited to End User Work Instructions, Self-Help guides and Technical documentation for inclusion into the Knowledge Base. To facilitate the Information Management and Technology Strategy, by delivering an enhanced customer experience, increasing the value-add to our customers and maximising...
-
Customer Service Casuals Required
7 months ago
Sutherland, Australia Stewart Toyota Full timeStewart Automotive Group is currently seeking Customer Service staff to support our busy Reception on Saturdays and our call centre for week day shifts when you are available. The responsibilities in the role will include assisting with calls in our busy Reception area & call centre that is responsible for assisting customers with vehicle service bookings,...