Customer Support Specialist
5 months ago
New modern office with a great environment and culture
- Sutherland Shire region
- Excellent staff retention and career path
This is an excellent opportunity to work with a well-respected and reputable insurance builder as a Customer Support Specialist.
The key function of the role will be to provide support to clients, deal with customer queries and direct them to appropriate team members, enter new claims and manage the administration inbox.
**You will need to**:
- Communicate effectively with stakeholders by phone or in person
- Create new jobs as they are received and review claim details
- Read and understand general company documents / Document reports and correspondence
- Calculate and document complex transactions
- Issue trade requests to the relevant trades
- Review new job requests from insurance companies to identify those that may be eligible for a virtual assessment (VA) and schedule eligible VA's
- Provide IT and system support as assigned by management and Directors
- Follow up on outstanding job requirements, including customer scope returns, trade requests and invoices
A critical component is to maintain a positive, empathetic and professional attitude towards customers in every interaction and have the ability to remain calm and understanding with customer and client interaction.
**Ideally you will have experience with**:
- Answering incoming calls, listening attentively to fully understand the caller’s enquiry and directing the call to the most appropriate people
- Use Microsoft Office Suite and Google Maps or similar
- Support the safe and efficient running of the office through greeting guests
- Monitoring and replenishing stationery supplies
- Taking deliveries and sorting mail and filing
We are looking for people with a positive attitude who are committed and interested in learning and understanding pre-repair workflow including submission of claims.
This private company prides itself on a staff retention and has built a fantastic working environment and culture. Based in a modern office in the Sutherland Shire region, this is a permanent position which offers a career path with genuine growth opportunities.
**Salary**: $50,000.00 - $70,000.00 per year
Schedule:
- Monday to Friday
Work Authorisation:
- Australia (required)
Work Location: In person
-
Customer Experience Insights Specialist
5 months ago
Sutherland, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Supporting and enabling the delivery of Council's Customer Experience Strategy. - Gathering and analysing data to achieve a holistic understanding of our customer's and their experiences. - Collaborating with leadership teams and key stakeholders to support and advise on delivery of strategies, initiatives, policies and...
-
Customer Experience Insights Specialist
5 months ago
Sutherland, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Supporting and enabling the delivery of Council's Customer Experience Strategy. - Gathering and analysing data to achieve a holistic understanding of our customer's and their experiences. - Collaborating with leadership teams and key stakeholders to support and advise on delivery of strategies, initiatives, policies and...
-
Order Management Specialist
5 months ago
Sutherland, Australia Kennedy Reid Full timeFantastic staff benefits - such as daily lunches, health insurance, gym etc - $70,000 + Superannuation + attractive bonus based - Working with a great, fun, support and successful team that promotes growth **The Company** Our client is a reputable company within the IT industry. They currently have a need for an Order Management Specialist to support their...
-
Customer Service Representative
3 weeks ago
Sutherland Shire, Australia Woolworths Full timeAbout the RoleWe are seeking a motivated and customer-focused individual to join our deli team as a Fresh Food Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a consistent and fresh customer experience.Key ResponsibilitiesHandle a wide range of products, including meats, cheeses, and...
-
Aged Care Support Specialist
1 month ago
Sutherland Shire, Australia KinCare Full timeAged Care Support Specialist - Sutherland - Part-Time or Casual - Experienced Candidates Preferred Consistent hours and shifts available in Sutherland Competitive hourly rate plus Superannuation, Mileage Reimbursement, and Mobile Phone Allowance Opportunities for career advancement, Comprehensive Training, and Employee Benefits Program offering...
-
Aged Care Support Specialist
1 month ago
Sutherland Shire, Australia KinCare Full timeAged Care Support Specialist - Sutherland - Part-Time or Casual - Experienced Candidates Preferred Secure hours and shifts available in the Sutherland area Competitive hourly rate plus Superannuation, Travel Reimbursement, and Mobile Phone Allowance Opportunities for career advancement, Comprehensive Training, and Employee Benefits including...
-
Family Support Specialist
2 days ago
Sutherland Shire Council, Australia The Benevolent Society Full timeJob DescriptionWe are seeking a skilled and compassionate Family Support Specialist to join our team at The Benevolent Society.Key ResponsibilitiesUndertake an initial assessment of family strengths and needs to develop effective support plans.Provide intensive home visiting and intervention services to support families in need.Partner with other services to...
-
Customer Care Manager
5 months ago
Sutherland, Australia Kincare Full timeAbout the role:We are seeking a Community Case Manager to join our team and play a vital role in supporting elderly people in the community to live independently and with dignity in their own homes.As a Community Case Manager, your primary responsibility will be to manage a portfolio of community-based elderly customers with Home Care Packages. You will...
-
Accounting Support
5 months ago
Sutherland, Australia Micronet Systems Pty Ltd Full timeAre you looking to use your bookkeeping / accounting / ERP / logistics experience doing something new? We are seeking a person to work as part of a Service Desk team supporting customers to use our software. Our friendly team work to resolve customer enquiries and to educate customers on how to use our business management / ERP software. You will be...
-
Customer Service Manager
2 months ago
Sutherland, Australia Wanderers Travel Co Full time**JOB TITLE**: Customer Service Manager **JOB TYPE**: Full-time (40h/week) **HOURS**: Tuesday - Friday, 9am - 6pm (1hr lunch break) + Saturday, 8:30am - 1:30pm **LOCATION**: 3/154 Flora St, Sutherland NSW 2232 **SALARY**: from $73,150 per year + super **MAIN DUTIES/RESPONSIBILITIES**: - Represent Wanderers at our flagship Sutherland store, delivering...
-
Behaviour Support Practitioner
5 months ago
Sutherland, Australia The Therapy Studio Full timeOur therapists aim to look beyond barriers and beyond behaviours, to the need and to the human. We are a boutique Specialist Behaviour Support provider who is looking for another person to join the team. This is a highly **flexible** and **individualised** position, on a contractual basis. Suiting someone looking for a part-time or flexible amount of hours,...
-
Claims Resolution Specialist
2 months ago
Sutherland Shire, Australia WNS Global Services Full timeJob SummaryWe are seeking a highly skilled Claims Resolution Specialist to join our team at WNS Global Services. As a Claims Resolution Specialist, you will be responsible for resolving customer claims in a timely and efficient manner, ensuring that our customers receive the best possible service.Key ResponsibilitiesResolve customer claims by determining...
-
Aged & Disability Support Assistant
1 week ago
Sutherland Shire, Australia KinCare Full timeAt KinCare, we're committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. As a Home Care Support Specialist, you'll play a vital role in making a difference in the lives of older adults.Key ResponsibilitiesProvide domestic assistance, including cleaning and laundry, to ensure a safe and comfortable...
-
Technical and Risk Assurance Specialist
5 months ago
Sutherland, Australia Equiniti Full timeManagement LevelGRole SummaryWe have a brand new opportunity within Equiniti’s Compliance & Risk team, supporting the EQ Paymaster () Workplace, Life & Pensions (WL&P) business. The main functions of the Technical and Risk Assurance Specialist role will be as follows:Technical, Regulatory and Risk Specialist Job DescriptionRole SummaryThe main functions...
-
Customer Service Casuals Required
5 months ago
Sutherland, Australia Stewart Toyota Full timeStewart Automotive Group is currently seeking Customer Service staff to support our busy Reception on Saturdays and our call centre for week day shifts when you are available. The responsibilities in the role will include assisting with calls in our busy Reception area & call centre that is responsible for assisting customers with vehicle service bookings,...
-
Disability Support Worker
1 month ago
Sutherland, Australia Sylvanvale Full timeJoin our team of dedicated Support Workers within our Individual Apartment Living site. Based at our Woolooware Bay site, we are looking for casuals to join our team to bring about dedicated support work within our Individual Apartment Living model. This role offers the opportunity to provide exceptional care and support for our clients in this unique...
-
Customer Service Officer
5 months ago
Sutherland, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected. - Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork. - Bringing your excellent interpersonal skills and solutions focus...
-
Claims Resolution Specialist
2 weeks ago
Sutherland Shire, Australia WNS Global Services Full timeJob SummaryWe are seeking a highly skilled Claims Resolution Specialist to join our team at WNS Global Services. As a Claims Resolution Specialist, you will be responsible for resolving customer claims in a timely and efficient manner.Key ResponsibilitiesDetermine coverage through exploratory questioning, policy interpretation, and analysis to make informed...
-
Customer Service Officer
5 months ago
Sutherland, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected. - Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork. - Bringing your excellent interpersonal skills and solutions focus...
-
Customer Service Representative
2 months ago
Sutherland, Australia IMB Bank Full timeThe role will appeal to someone who may be looking for flexibility and work life balance, a change in career with a highly reputable and trusted employer, or looking to earn extra income in an interesting and diverse job role. **About the Role** - Having conversations and interactions with customers via all channels (face to face, phone and online) and...