![Knighton Consulting](https://media.trabajo.org/img/noimg.jpg)
Customer Support Specialist
4 weeks ago
New modern office with a great environment and culture
- Sutherland Shire region
- Excellent staff retention and career path
This is an excellent opportunity to work with a well-respected and reputable insurance builder as a Customer Support Specialist.
The key function of the role will be to provide support to clients, deal with customer queries and direct them to appropriate team members, enter new claims and manage the administration inbox.
**You will need to**:
- Communicate effectively with stakeholders by phone or in person
- Create new jobs as they are received and review claim details
- Read and understand general company documents / Document reports and correspondence
- Calculate and document complex transactions
- Issue trade requests to the relevant trades
- Review new job requests from insurance companies to identify those that may be eligible for a virtual assessment (VA) and schedule eligible VA's
- Provide IT and system support as assigned by management and Directors
- Follow up on outstanding job requirements, including customer scope returns, trade requests and invoices
A critical component is to maintain a positive, empathetic and professional attitude towards customers in every interaction and have the ability to remain calm and understanding with customer and client interaction.
**Ideally you will have experience with**:
- Answering incoming calls, listening attentively to fully understand the caller’s enquiry and directing the call to the most appropriate people
- Use Microsoft Office Suite and Google Maps or similar
- Support the safe and efficient running of the office through greeting guests
- Monitoring and replenishing stationery supplies
- Taking deliveries and sorting mail and filing
We are looking for people with a positive attitude who are committed and interested in learning and understanding pre-repair workflow including submission of claims.
This private company prides itself on a staff retention and has built a fantastic working environment and culture. Based in a modern office in the Sutherland Shire region, this is a permanent position which offers a career path with genuine growth opportunities.
**Salary**: $50,000.00 - $70,000.00 per year
Schedule:
- Monday to Friday
Work Authorisation:
- Australia (required)
Work Location: In person
-
Customer Support Specialist
3 weeks ago
Sutherland, Australia Just Automotive Recruitment Full time**Are you sick of the mundane dealership life and looking for a familiar change? Great opportunity on offer with an OEM market leader!** **The role**: - Promote a high standard of customer service - Strong attention to detail - Ability to work autonomously in a team environment - Intermediate - Advanced understanding of Microsoft office suite - Perform...
-
Retail Customer Experience Specialist
2 days ago
Sutherland Shire, Australia ClearCompany Full timeAbout the RoleWe are currently seeking a highly motivated Retail Customer Experience Specialist to join our Caringbah team.The ideal candidate will possess excellent customer service skills, product knowledge, and the ability to work effectively in a fast-paced environment.
-
Customer Experience Insights Specialist
3 weeks ago
Sutherland, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Supporting and enabling the delivery of Council's Customer Experience Strategy. - Gathering and analysing data to achieve a holistic understanding of our customer's and their experiences. - Collaborating with leadership teams and key stakeholders to support and advise on delivery of strategies, initiatives, policies and...
-
Customer Service Advisor
4 weeks ago
Sutherland, Australia Westpac Group Full time**Permanent position at our branch in Sutherland**: - **Full-time vacancy - 38 hours per week**: - **Receive exclusive access to employee wellbeing discounts and financial benefits**: - **Be empowered to develop your career with Australia’s oldest bank** **How will I help?** We believe we can help all our customers make the most of their money through...
-
Customer Experience Insights Specialist
3 weeks ago
Sutherland, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Supporting and enabling the delivery of Council's Customer Experience Strategy. - Gathering and analysing data to achieve a holistic understanding of our customer's and their experiences. - Collaborating with leadership teams and key stakeholders to support and advise on delivery of strategies, initiatives, policies and...
-
Customer Care Specialist
3 weeks ago
Sutherland, Australia Talent International Full time**Job Details**: **Location** Sutherland **Salary** Up to AU$35 per hour **Job Type** Full Time **Ref** BBBH101132_1682319873 **Contact** Uvez Ahmed **Posted** about 1 hour ago We are looking for a strong admin/customer service person for 6 months to assist with our bookings function. - Fulltime Monday to Friday - 8.30-4.30 - Intermediate to...
-
Customer Support Manager
4 weeks ago
Sutherland Shire, Australia Recruitment Alternative Full time**Well established company with offices in Sydney & Brisbane**: - **Employee Reward programs!**: - **Positive culture, high values and a vibrant business** **About the Role**: Due to continued growth they now require a Customer Support Manager to join the team based in their Sutherland Shire office. Reporting to the Sales & Marketing Manager, the primary...
-
Order Management Specialist
3 weeks ago
Sutherland, Australia Kennedy Reid Full timeFantastic staff benefits - such as daily lunches, health insurance, gym etc - $70,000 + Superannuation + attractive bonus based - Working with a great, fun, support and successful team that promotes growth **The Company** Our client is a reputable company within the IT industry. They currently have a need for an Order Management Specialist to support their...
-
Administration Officer
4 weeks ago
Sutherland, Australia Kennedy Reid Full timeImmediate Start! - Supportive Team Environment! - Loads of benefits including daily lunch! **The Company** Our client is a reputable company within the IT industry. They currently have a need for an Administration Officer (Order Management Specialist) role to assist with their high volumes of orders. You will be based out of their office located in the...
-
lms specialist
3 weeks ago
Sutherland, Australia HR Partners Full timejob description We’re seeking a LMS Specialist to join our client, a dynamic federal government organisation. In this role, you’ll manage the administration of the Learning Management System (LMS) and provide essential support to the Learning and Development (L&D) team, compliance trainers, and broader business. You’ll be the go-to person for user...
-
Customer Service
2 weeks ago
Sutherland, Australia Recruitment Alternative Full time**Full-time, permanent role**: - **Monday - Friday, No weekends**: - **FREE lunch every Friday!**: - **Employee Reward programs!**: - **Employee recognition/rewards monthly!** *** The Recruitment Alternative provides professional recruitment services to a range of SME businesses across Australia & New Zealand. **About the Role**: As a customer service,...
-
Behaviour Support Practitioner
3 weeks ago
Sutherland, Australia Ability Action Australia Full timeCompany Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...
-
Behaviour Support Practitioner
3 weeks ago
Sutherland, Australia Ability Action Australia Full timeCompany Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...
-
Support Worker
4 weeks ago
Sutherland Shire, Australia Kairos Care and Support Services Full time**Are you a support worker who would like to make a difference in someone's life and also have a career that's rewarding? We want you!** **About the Position** - Highly rewarding and enriching work opportunity - Flexible, friendly and supportive culture - Growing & secure industry Kairos Care Pty Ltd is experiencing a period of growth and as a result we...
-
Support Worker
6 days ago
Sutherland Shire, Australia Kairos Care and Support Services Full time**Are you a support worker who would like to make a difference in someone's life and also have a career that's rewarding? We want you!** **We need a capable support worker who can provide personal care and light domestic duties to our participant located in Sutherland Shire. preferred someone with Mental Health background.** **About the Position** - Highly...
-
Behaviour Support Practitioner
4 weeks ago
Sutherland, Australia Ability Action Australia Full timeCompany Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...
-
Behaviour Support Practitioner
4 weeks ago
Sutherland, Australia Ability Action Australia Full timeCompany Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...
-
Disability Support Worker
3 weeks ago
Sutherland Shire, Australia Kairos Care and Support Services Full time**Are you a support worker who would like to make a difference in someone's life and also have a career that's rewarding? We want you!** **About the Position** - Highly rewarding and enriching work opportunity - Flexible, friendly and supportive culture - Growing & secure industry Kairos Care Pty Ltd is experiencing a period of growth and as a result we...
-
Customer Service Officer
2 weeks ago
Sutherland, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected. - Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork. - Bringing your excellent interpersonal skills and solutions focus...
-
Customer Service Officer
4 weeks ago
Sutherland, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected. - Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork. - Bringing your excellent interpersonal skills and solutions focus...