Customer Service Officer

5 months ago

Sutherland Shire, Australia Sutherland Shire Council Full time

**Join Our Team as a Customer Service Officer**:

- Deliver exceptional customer service in a dynamic and collaborative environment
- Showcase your interpersonal skills and solutions focus
- Contribute to a culture of continuous improvement and teamwork
- Be a positive brand ambassador for the Sutherland Shire Council

**Be Part of Something Meaningful**:
At Sutherland Shire Council, we put our community first, striving to provide an excellent customer experience every day.
As a Customer Service Officer, you will play a crucial role in ensuring our customers feel valued and respected.

**Your Responsibilities Will Include**:

- Delivering high-quality customer service across multiple channels
- Sharing your knowledge of Council services to provide exceptional support
- Collaborating with team members to achieve positive outcomes for our customers
- Contributing to the continuous improvement of business processes
- Assisting with daily tasks to ensure the efficient operation of our Customer Contact Centre

**Your Profile**:
As an experienced Customer Service Officer, you will bring:

- Experience in customer service roles, including face-to-face and call centre experience
- Proven ability to handle financial transactions and resolve customer inquiries
- Experience working with Customer Experience KPIs and driving digital experiences
- A collaborative mindset and a passion for delivering exceptional customer service

You will thrive in a fast-paced environment, adapting to meet the ever-changing needs of our customers and supporting Council's digital shift.

Join our Team and Grow with Us
- **Package**:$73,500 - $78,000 gross p.a. plus 11% superannuation.
- **Hours of work**:Temporary Full Time 35 hours per week with option of 19 day month flex time arrangement. Opportunity expected to be available for up to 6 months. Applicants looking for Part Time hours (Min 21 hours/3 days) will also be considered.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

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