Sales Trader

1 month ago

Melbourne, Australia PEOPLE 2.0 AUSTRALIA (EST) PTY LTD Full time

Our client is looking for a sales trader to join their company based out of Melbourne

This role is ideal for an experienced Sales Trader with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment. This role is suited for someone who has previous client service experience and thrives on interacting and assisting clients with a wide range of queries. You will also need to have previous experience working with FX, CFD's and leverage trading.

Your role in the team

As a fully qualified Sales Trader your role will be to help deliver world-class and industry leading support to their global client base as well as place trades for clients over the phone on both their Over -The-Counter (OTC) and Direct Market Access (DMA) offerings. They are looking for people with a passion for providing excellent customer service and who have an interest in learning more about financial markets.

What you’ll do

  • Utilize their cutting edge cloud-based contact center to provide dealing and admin support on OTC derivatives and DMA offering to their global customers base across phone, email and web chat.
  • Champion the customers and bring the customers experience to the forefront
  • Deliver a strong understanding of various financial instruments such as Stocks, Leveraged Options, Leveraged Futures, FX, Cryptocurrencies, Bonds, Commodities and Exchange Traded Futures
  • Provide trading expertise on P&L and margin calculations, order types, fees and charges, trade assistance and investigations.
  • Provide an execution-only phone dealing service for the clients products.
  • Assist with advanced platform queries on MT4, ProRealTime, TradingView and the clients Web Trading Platform and mobile applications
  • Run Margin Calls to impacted accounts, investigate and resolve disputes with internal Compliance teams.
  • Liaise with internal departments, local and global internal stakeholders to deliver customers servicing projects.
  • Developing new starters with initial on-boarding training, shadow sessions and develop them towards our internal Trade Execution Test.
  • Conduct Root Cause Analysis on the negative detractors we receive, report and present to the relevant stakeholders.
  • Initiating outbound contact to inform customers about changes to the clients offering and services.

In doing so you'll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, trading services specialisms, dealing and managerial roles.

What you’ll need for this role

A genuine interest of working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail – plus:

  • A minimum of 2 year of experience as a Sales Trader post Trade Execution Test
  • Knowledge and ability to provide an execution-only phone dealing service on our OTC and DMA offering
  • An undergraduate/masters degree (preferable) in Economics
  • Able to work as part of a team and collaboratively with local and global internal stakeholders
  • Proven experience in delivering multiple client servicing projects
  • Fluency in English (written and spoken)
  • Excellent interpersonal and communication skills
  • Ability to work well under pressure
  • A logical and analytical approach to problem solving
  • Confident to employ basic maths skills, particularly mental arithmetic
  • Strong organisational and time management skills

Salary: AUD $75,000 plus superannuation

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