Quoting Specialist

3 weeks ago

Clayton, Australia Kennards Hire Full time

Customer Service Specialist - Quotes
Clayton, VIC

We're ANZ's largest family-owned equipment hire company & still growing
Collaborative Culture: Thrive on teamwork, tackle challenges, succeed together
Continuous Growth: Embrace learning, develop & empower your career

WithKennards Hire You Can

 Asa company that’s been around since 1948, we know what matters most: family andit’s at the heart of everything we do. We’re the largest family-owned equipmenthire company in Australia and New Zealand, with more than 2,000 team memberslocated at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world.We’re committed to growing sustainably and innovating in ways that benefit ourpeople, our customers and our business. And at the end of the day, we’re allfocused on delivering what we say we will do – make our customers’ jobseasy. 

About the role

As the Customer Service Specialist - Quotes, your main priority is torecommend, source and quote on equipment hire solutions for our customer thathave been referred or allocated as a priority account by our branches,distribution centres, business development and the local support branchteams. 

The role aims to build long term relationships by educating customers on theproducts and services we offer, recommending the best solution to meet theirneeds and resolving any hire or account issues or queries

Responsibilities;

Identify, source, and follow up leads of customer inquiries and referred hire prospects.
Develop, refine, and finalise hire quotes and schedules, effectively converting quotes into successful hires for both account and non-account customers.
Collaborate closely with branch network, priority accounts, and BD teams to ensure efficient response to hire inquiries, as well as effective quote generation and follow-up.
Foster customer relationships by delivering superior service, driving repeat business.
Oversee logistics and transportation partners, coordinating rehires seamlessly.
Manage breakdown enquiries including trouble shooting advice, update contract notes and follow up on outcomes
Manage high severity requests or issue escalations as needed for priority account customers
Maintain accurate and relevant reporting.

About you

Ability to professionally handle customer enquiries through email, phone, web chat, social media or other channels
Excellent written and verbal communication skills.
Previous experience in a sales administration role or similar involving quotations, administration and customer service
Ability to handle a high volume of inquiries via various channels such as email
Well-developed communication and interpersonal skills including the ability to effectively consult, negotiate and influence across a range of stakeholder groups
Results driven and customer focus with the ability to seek and drive sales and build market share
Hands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers
MS Office Proficient (Word, Outlook, Excel & PowerPoint)

Join our team

 You can always tell someone who works at KennardsHire. They're well-rounded, fair-dinkum and damn good at what they do. Once youwalk through our door, we’ll back you all the way with the tools and resourcesyou’ll need to succeed. You’ll be trusted as part of our family, supported tolead in many ways and have opportunities to develop and grow your expertise.

There’s also a great range of employee benefits andrewards on offer including: 

All the training and development you need to build a successful career with us
Pathways to pursue your career, nationally and internationally
Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
Opportunity for profit share
Great employee discount rates on our hire gear
Our annual awards night, team BBQs and many other fun social events.

So, whether you’re starting out, switching roles,changing industries or ready to make your next career move, With KennardsHire You Can.


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