APAC Customer Success Leader
1 month ago
If you are a business savvy individual who has an excellent understanding of Apple's unique Enterprise, Government and Education customer focus and passion for excellence, this is the right job for you. People: - Lead a team of diverse, highly skilled Customer Success Managers, empowering and enabling them to deliver best in class service and support experiences - Provide leadership and mentorship to team members, with an emphasis on coaching and career development and the achievement of both, team and departmental goals - Nurture an environment that emphasizes collaboration, accountability, and creativity Operations: - Responsible for day to day oversight of Team performance and tasks to ensure customer satisfaction, retention, and expansion - Effectively coordinate resources and activities across a distributed team - Responsible for the successful execution of workflows, consistent with global processes - Enable the team to participate in account expansion - upsell and cross-sell opportunities - Develop, integrate and execute regional customer support processes that meet the needs of customers, comply with product requirements and enable growth opportunities - Flexibility with work hours across APAC and occasionally US time zones Programs: - Enablement of Proactive Services with the goal to enrich the customer experience, by anticipating and preventing problems from occurring, and constantly reinforcing value/ensuring full adoption of purchased services - Help define, prioritize, and deliver AppleCare product offerings and programs in the JAPAC region - Define and drive programs geared to ensure and enrich best in class service and support experiences
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Head of Customer Success
3 months ago
Sydney, Australia Dotdigital Full time**Head of Customer Success**: **About Us**: The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership...
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APAC Customer Success Director
1 month ago
Sydney, New South Wales, Australia Apple Full timeAPAC Customer Success LeaderAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a proven track record of leading high-performing teams and driving business growth? We're seeking an experienced APAC Customer Success Leader to join our team at Apple.Key Responsibilities:Lead a team of Customer Success...
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Apac Customer Success Leader
1 month ago
Sydney, Australia Apple Full time**Summary** Posted: 15 Oct 2024 Weekly Hours**:38** Role Number**:200565459** Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are looking for a passionate...
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Customer Success Director
1 week ago
Sydney, New South Wales, Australia Deputy Full timeDrive customer satisfaction and retention in the APAC region as Senior Director, Customer Success at Deputy.Key Responsibilities:Oversee the development and execution of the Customer Success strategy for APAC.Lead a high-performing team focused on delivering exceptional results.Establish effective operational cadence, including revenue forecasting and...
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Director, Customer Success, APAC
4 months ago
Sydney, Australia Deputy Full timeResponsibilities In partnership with the VP of Customer Success, Snr Director of Customer Success and the team, develop and execute the overall Customer Success strategy, including driving expansion and customer health, aligning it with the company's goals and objectives. Lead, mentor, and inspire a team, ensuring they have the tools, resources, and...
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Customer Success Manager
4 weeks ago
Sydney, Australia Dovetail Full timeDovetail is the world’s leading AI-first customer insights hub, on a mission to improve the quality of every thing. We’re redefining what it means to be connected to your customer, giving everyone on the product team fast and easy access to customer insights at any point in the development lifecycle. Founded in 2017, Dovetail’s team is 100+ and...
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Customer Success Manager Lead, Apac
5 months ago
Sydney, Australia UpGuard Full time**Who are we?** - UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the...
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APAC Customer Success Leader
4 weeks ago
Sydney, New South Wales, Australia Apple Full timeLeadership and Team ManagementAs a seasoned leader, you will be responsible for leading a team of Customer Success Managers, empowering them to deliver exceptional service and support experiences to Apple's Enterprise, Government, and Education customers. Your leadership will focus on coaching, career development, and achieving team and departmental...
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Marketing Leader for APAC and ANZ
1 week ago
Sydney, New South Wales, Australia Snap Inc. Full timeJob DescriptionExplore Your OpportunityAs a senior marketing leader, you will play a pivotal role in driving the growth and success of Snap Inc.'s APAC and ANZ regions. You will lead the development and execution of marketing strategies that resonate with our diverse customer base, fostering strong brand awareness and loyalty.Your Key Responsibilities•APAC...
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Customer Success Manager- Territory Apac
1 month ago
Sydney, Australia Keepit Full timeAre you ready to be part of a fast-growing, innovative team at the forefront of SaaS data protection? KeepIt is looking for a new Customer Success Manager based in Sydney to help us achieve our growth ambitions! The Customer Success Manager - APAC Territory is responsible for building strong long-term relationships with Keepit’s SMB customers and...
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Strategic Leader
1 week ago
Sydney, New South Wales, Australia Gated Talent Full timeJob Title:Senior Vice President of Sales - Asia PacificAbout the Role:We are seeking a seasoned sales leader to drive revenue growth across the Asia Pacific region. As Senior Vice President of Sales, you will be responsible for developing and executing a comprehensive sales strategy to accelerate our revenue growth in this dynamic market.Key...
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Customer Success Manager, Apac
5 months ago
Sydney, Australia Pexip Full timeAt Pexip, one of our ambitions is to ensure we provide the highest level of customer satisfaction and engagement, and the Customer Success Manager role will be responsible for directly managing the revenue growth for an aligned set of Government and Enterprise account as well as managing key relationships in Pexip’s partner landscape. You are passionate,...
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Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Dovetail Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Revenue team in APAC. As a key member of our team, you will be responsible for managing customer relationships, driving revenue growth, and ensuring customer satisfaction.Key ResponsibilitiesManage customer relationships with Mid Market and Enterprise level customersPartner...
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Customer Success Manager
6 months ago
Sydney, Australia Xe Full timeAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...
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Customer Success Manager
5 months ago
Sydney, Australia Vertice Full timeVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators. Founded by two brothers, Roy and Eldar Tuvey, with a successful...
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Apac Customer Security Management Lead
5 months ago
Sydney, Australia Microsoft Full timeThe Office of the Chief Information Security Officer (CISO) is responsible for ensuring that Microsoft's security practices are aligned with the needs and expectations of our customers, partners, and regulators. The Customer Security Management Office (CSMO) is a team within the Office of the CISO that focuses on building trust and transparency with our...
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Customer Success Renovation Specialist, APAC
6 days ago
Sydney, New South Wales, Australia Kandji Full timeThis is a Customer Success Manager, APAC role with one of the leading companies in Australia right now. They are continuing to grow rapidly. This is the chance to join right as the takes off.**Key Responsibilities** As a Customer Success Manager, you will be responsible for the success of our customers. As a Trusted Advisor with deep product knowledge, and...
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Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Dovetail Full timeAbout the RoleWe're seeking a highly skilled Customer Success Manager to join our Revenue team in APAC. As a key member of our team, you'll be responsible for managing customer relationships, driving revenue growth, and expanding our presence in the region.Key ResponsibilitiesManage customer relationships with Mid Market and Enterprise level customers,...
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APAC Regional Marketing Leader
2 days ago
Sydney, New South Wales, Australia Snap Inc. Full timeSnap Inc. is a leading technology company that believes the camera has the power to improve human communication and daily life.We're looking for an experienced marketing leader to join our APAC team as a regional marketing head, covering Australia, New Zealand, China, and India.Job SummaryLead the overall APAC marketing strategy, focusing on both consumer...
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Customer Marketing Manager, Apac
5 months ago
Sydney, Australia Reward Gateway Full timeSince 2006 we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work. As an ambitious, hyper-growth SaaS company, we're the...