Customer Success Manager, Apac

6 months ago

Sydney, Australia Pexip Full time

At Pexip, one of our ambitions is to ensure we provide the highest level of customer satisfaction and engagement, and the Customer Success Manager role will be responsible for directly managing the revenue growth for an aligned set of Government and Enterprise account as well as managing key relationships in Pexip’s partner landscape.

You are passionate, content to take responsibility for your actions and performance, and are a team player with strong integrity. The Pexip culture builds firmly on the human aspects of being part of the team, and you will form the role of leading by example to team members.

Alongside the local technical and sales champions, you will lead the renewal activities for the mid-market in the APAC region ensuring upsell and growth within the existing customer base, development of channel partners for mid-scale opportunities.

**Role and Responsibilities**

Some of the responsibilities of the position include:

- Ownership of the individual growth/upsell quota, develop and implement strategies to grow the organisation’s business and market share.
- Managing and qualifying in-bound leads
- Helping drive net new customers into Pexip through outbound lead activity.
- Work within the matrix organisation to deliver on the regional sales plan.
- Drive growth through our business partners (resellers) with products and services and operational processes of Pexip.
- Prospect to develop upsell business through networking, referrals, and demand generation within existing customer base.
- Plan, coordinate and execute sales presentations to inform, educate, and secure new business.
- Work with and maintain necessary reports and processes in the company’s Salesforce CRM system

Required
- Have a minimum of 2 years’ experience working with software technology solutions to senior leaders in large enterprises.
- Have experience and knowledge on the foundations of customer success.
- Demonstrate a career pattern of being able to quickly understand different technologies and an ability to advise complex organisations on efficient implementation and utilisation.
- Display strong analytical, verbal and written communication skills. You should be very comfortable presenting to groups of cross-functional executives. This position will regularly interact with C-level and other senior leadership.
- Experience in social selling, including leveraging LinkedIn and other networks, to reach critical contacts at your target accounts.

Desirable
- Experience in Account-Based Selling and Account-Based Marketing
- Technology consulting experience with a global business strategy or technology consulting firm.
- Experience selling Skype for Business and Microsoft Teams, or similar collaboration software.
- Experience selling cloud and virtualization technologies, such as VMware, Hyper-V, Microsoft Azure cloud, or other related or similar technologies.
- Experience working with different cultures

**Why Pexip?**

Our purpose is to unlock the potential of video by pushing technology to new limits and presenting customers with innovative solutions that solve their challenges. Pexip was founded by a team of scientists, explorers, business developers, and designers who have been disrupting the video technology industry for decades, constantly pushing the limits of what’s possible. Our culture builds on the solid foundation of The Pexip Way. We are passionate and curious people who love what we do. Work is not a place for us but a meaningful part of our lives and something we look forward to every day. Our technology enables organizations to communicate and collaborate effectively, regardless of location. As a result, employees have the chance to work on meaningful projects that have a positive impact on businesses and communities.

**Some of our benefits**:

- We put people and culture first in everything we do.
- We care about our health and take employee wellness seriously by promoting mindfulness, community, exercise, and flexibility at work.
- We are a flat organization, embracing freedom and responsibility, aligned to accountability and performance goals.
- We are proud to play the role of a technology enabler in the innovation ecosystem of our industry, and we have a fantastic team of highly talented people working here. You will work with them on disruptive and ambitious projects that move our industry forward.
- Connection is critical to building a resilient culture. We promote openness where people can grow, thrive, and succeed at work.
- Fun matters. We do everything we can to have fun at work. That does not only mean walking contests and happy hours but making everything we do every day enjoyable.

**Equal Opportunity**

Pexip is an equal opportunity employer who evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. We are committed to creating a diverse and inclusive environment at work and are proud

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