Business Planning and Strategy Specialist

2 days ago

Melbourne, Australia Transurban Full time

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down. 

 

About the role 
 

We’re seeking a Business Planning and Strategy Specialist to play a key part in the successful implementation of the Customer Service Strategy, which encompasses people, process, and technology.

You’ll join a team that will support the development of the Customer Service operating model blueprint and work closely with Customer Service stakeholders to support it’s implementation.

As our Business Planning and Strategy Specialist, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

Day-to-day, you will: 

  • Assist with the development and implementation of the Customer Service strategy

  • Assist in analysis of trend impacts across industry relating to Customer Service strategy and operations

  • Collaborate with Customer Service operations team and provide support with managing third party contract variations

  • Coordinate monthly scorecard and ensure Contract Management

  • Support preparing and reviewing Statement of Works for third parties

  • Analyse, investigate and work with service providers and stakeholders to implement commercial improvement initiatives

This role will suit someone with a curious mind and transferrable skills and experiences, including: 

  • Experience in audit and compliance

  • High level of attention to detail and the proven ability to facilitate the timely and effective completion of compliance and Internal audit actions

  • The ability to engage and build relationships with internal and external stakeholders

  • Well-developed problem solving skills and the ability to think under pressure and apply good judgement

  • Experience in managing relationships with vendors

If you meet some of these requirements, but not all, we encourage you to submit your application. 

 

With a career at Transurban, you’ll enjoy a range of benefits, including:

  • A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year

  • 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well

  • Learning and development opportunities to support your career interests

  • Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more

  • Share offers and insurance benefits

  • Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.

If you require any adjustments or support during the recruitment process, please contact us on careers@transurban.com.

Ready to help us keep cities moving? Apply today.

Job Type:

Permanent

Closing Date:

27-Sept-2024 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Melbourne CBD & Inner Suburbs Melbourne VIC

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