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Lead Account Technology Strategist

1 month ago

Canberra, Australia Cloud Software Group Full time

More than million users around the globe rely on Cloud Software Group (CSG) to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed and sovereign cloud environments. We enable our customers to evolve, compete and succeed leveraging our software franchises for and across data, automation, insight and collaboration.

The Lead Account Technology Strategist (ATS) is a leader and trusted advisor, guiding the end to end customer journey and is responsible for strategic technical engagement with our customers’ business and IT decision makers. As a pivotal role in ensuring both Citrix and our customers' success, the ATS will develop a multi-year technology strategy and roadmap to achieve their customers' business and IT goals, identify opportunities to support and prove value, as well as providing necessary technical expertise to support the customer throughout their journey. A successful ATS will develop value propositions aligned with our key technical plays which are essential to increased customer adoption and customer retention. 

Primary Duties/Responsibilities 

Accountable for the development and execution of multi year technical strategy and roadmap focused on consumption of entitlement and growth of the Citrix technology platform within an assigned named account segment. 

Develop strategic partnerships and build trusted relationships with customers, technical stakeholders and decision makers

Provide technical thought leadership and insights of Citrix products, industry trends and their relevance to our customers

Understand your assigned accounts current use cases, challenges and opportunities and the value the Citrix platform brings to their business

Consistently contributes to the broader team’s technical mindshare

Serve as an external spokesperson and evangelist for Citrix vision and associated technologies.

Assist with overcoming technical and competitive objections and accelerates the technical evaluation component of the sales cycle by

Maintaining solid understanding of competitive technologies and how to position to “win”

Conducting product demonstrations and technical presentations remotely or at customer locations\Citrix facilities.

Build complex, multi-product proof of concept solutions for customer evaluations

Accountable for driving the adoption and consumption of Citrix products and environment stability:

Formalize and deliver a strategic customer technology roadmap that identifies customers’ needs and requirements that can be translated into actionable opportunity proposals, operational requirements, high-level designs, and customer success plans

Be the primary contact for all the customer stability activity including escalation management, proactive communication, and general supportability insight such as delivering trend analysis, root cause analysis, scheduled support planning.

Maintain and conduct customer cadences: Discovery Workshops, Technical Strategy Review, Value Briefings, and Environment reviews.

Working in collaboration with internal and cross functional teams:

Provide regular and efficient updates on assigned accounts to sales, product, and leadership teams

Responsible for engaging and leveraging the wider team where appropriate to help manage and deliver the best customer outcomes. 

 Experience/Skills 

Understanding of Citrix’s competitive domain and technologies.

Broad understanding of the following: 

DaaS / VDI

Applications

Enterprise Browser

Enterprise Mobility Management

Networking

Enterprise Security

Data Management and Analytics

Strong understanding of business processes and their implementation into enterprise applications

Analytical and negotiation skills, particularly at the C-level

Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy

Excellent oral and written communications skills, as well as excellent presentation skills

Requirements (Education, Certification, Training, and Experience) 

Bachelor’s degree or equivalent experience required

5+ years of Sales Engineering experience in high-tech, indirect sales, and procurement environments with a record of success in driving customer adoption of technology

3+ years of experience in SaaS or PaaS

Ability to travel within assigned territory

Ability to work in and successfully navigate complex and matrixed organizations

The following certifications are beneficial but not required

Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS)

Microsoft Certified Azure Administrator, or Azure Solutions Architect

AWS Certified Cloud Practitioner

Google Associate Cloud Engineer

Updated Security Certifications

Physical Demands / Work Environment 

Ability to travel approximately 50% of the time

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at - or email us at for assistance.