Act - Account Technical Lead (Euc)

3 days ago

Canberra, Australia NRI Australia Full time

**ABOUT US**

**Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.**

Are you an experienced IT professional with a Federal Government security clearance and a strong background in leadership and account support? NRI Australia, a leading technology services provider, is seeking a dedicated and skilled Account Technical Lead specializing in End User Computing (EUC) to join our team in Canberra. This role requires exceptional leadership skills, technical expertise in Microsoft environments, and a focus on delivering excellent customer service. If you're ready to take your career to the next level, we want to hear from you

**Key Responsibilities**:

- **Account Leadership**: Serve as the primary point of contact for our client, leading the technical aspects of the account and providing guidance and support.
- **Customer Service**: Deliver exceptional customer service, maintaining effective communication with clients to ensure their EUC needs are met efficiently.
- **Technical Expertise**: Possess a strong knowledge and experience with Microsoft environments, including Windows 10, SharePoint, and Outlook, with a focus on EUC solutions.
- **Technical Knowledge**: Exhibit technical expertise in desktops, laptops, and other EUC devices, including mobile phones and tablets. Troubleshoot and resolve technical issues effectively.
- **Availability**: Be technically hands-on and available to work after hours when required to address critical EUC issues and emergencies.
- **On-Call Duty**: Be on call on a rotating roster, as it may be a requirement for this role, to provide EUC support outside regular business hours.
- **Team Management**: Prior experience in managing and leading technical teams, especially in an outsourced environment, is highly advantageous.

**Qualifications**:

- Federal Government security clearance is mandatory.
- Proven experience in a leadership role within the IT field, particularly in EUC.
- Exceptional customer service and communication skills.
- Strong knowledge of Microsoft environments, especially in the context of EUC.
- Technical skills in desktop, laptop, and mobile EUC device support.
- Ability to work well in a team and independently.
- Flexibility to work after hours and participate in an on-call rotation.

**What's in it for You?**

In recognition of your exceptional customer-centric approach, and innovative thinking, we offer the following:

- A clear emphasis on professional development.
- Engaging and diverse project work.
- Support for obtaining relevant certifications.
- Flexibility to balance work with your personal priorities.
- A comprehensive health and well-being plan.
- Competitive salary packages.
- Exciting corporate partnerships.

Seize this opportunity to be part of a team that values your contributions and offers a fulfilling career experience. Join us on this journey towards professional growth and success.

DIVERSITY & INCLUSION

We value our collaborative culture and work together to support a variety of community organisations and social issues.

We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI

  • APL3 Technical Advisor

    5 days ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    The EUC Support team at Comcare provides critical ICT services to our organisation. As a Senior EUC Support Officer, your role will be to deliver high-quality technical guidance to the Service Desk, ensuring efficient resolution of complex issues.You will collaborate with the EUC team leader to develop and implement effective strategies for managing service...

  • EUC Support Specialist

    5 days ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    The End User Computing (EUC) team at Comcare plays a vital role in delivering ICT services to the organisation. As a Senior EUC Support Officer, you will be responsible for providing technical guidance to the Service Desk and assisting in the delivery of responsive ICT support.Key responsibilities include mentoring and guiding a team of Service Desk...

  • Senior IT Officer

    5 days ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    As a Senior EUC Support Officer at Comcare, you will play a key role in delivering exceptional ICT support to our staff. Your primary responsibility will be to provide technical expertise to the Service Desk, ensuring they have the necessary knowledge and skills to resolve complex issues efficiently.You will work closely with the EUC team leader to develop...

  • Technology Support Lead

    5 days ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    Comcare's EUC Support team plays a vital role in delivering ICT services to our organisation. As a Senior EUC Support Officer, your primary responsibility will be to provide technical expertise to the Service Desk, ensuring they have the necessary knowledge and skills to resolve complex issues efficiently.You will work closely with the EUC team leader to...

  • North Canberra Hospital Pathology Technical Officer

    1 week ago

    Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Full Time, Temporary 9 Months Contract with the possibility of extension and/or permanency **Classification**: Technical Officer Level 1 (PN 66848) **Salary**:$72,042 - $73,060 (Plus 11.5% Super) **Location**:North Canberra Hospital Pathology **Section**:ACT Pathology **Closing Date**:10th March 2025 **What can we offer...

  • Platform Technical Lead, Act, 8 Months

    3 weeks ago

    Canberra, Australia Infopeople Full time

    Development and Operations Team Management - Software Development - Agile Development Methodologies **Overview** The Digital Platform Technical Lead will be responsible for leading a development and operations team including developers, testers, release manager and system administration through planning, undertaking and the development, operations, and...

  • Construction Occupations Licensing Act

    4 weeks ago

    Canberra, Australia ACT Government Full time

    Do you want to contribute to improving building quality in the ACT? Access Canberra has an opportunity for a person with a unique combination of Skills, Knowledge and Behaviours to fill the role of a Construction Occupations Licensing Act Administrations Officer. In this role you will assist in improving building and planning compliance outcomes. You will...

  • Technical Officer, Claims

    4 weeks ago

    Canberra, Australia ACT Government Full time

    Are you a confident mediator willing to advocate on behalf of Canberra’s urban forest? If so, you can help make a difference as a valued member of Urban Treescapes. Canberra’s urban forest comprises a diverse combination of evergreen and deciduous trees that provides important ecological and amenity advantages for its inhabitants and wildlife. We take...

  • Technical Specialist Integration

    4 weeks ago

    Canberra, Australia ACT Government Full time

    Are you a professional, well-organised person who enjoys a fast-paced environment with competing priorities? The Digital Solutions Division within the ACT Health Directorate is looking to recruit a Technical Specialist Integration. The Technology Operations Branch comprises Hubs responsible for the delivery and operation of technology services to ACT...

  • Technical Officer Programs

    4 weeks ago

    Canberra, Australia ACT Government Full time

    Do you thrive in a busy environment providing support to equally supportive managers and team members? Canberra’s urban forest comprises a diverse combination of evergreen and deciduous trees that provides important ecological and amenity advantages for its inhabitants and wildlife. We take pride in maintaining our urban forest and you will play an...

  • Platform Team Lead, Act, 8 Months

    3 weeks ago

    Canberra, Australia Infopeople Full time

    IT Systems Operations - Deployment Approaches and Automation - Software Development **Overview** The Digital Service Platform Team Lead will be responsible for leading a development and operations team including developers, testers, release manager and system administration through planning, undertaking and the development, operations, and maintenance of...

  • Mortuary Services Supervisor

    3 weeks ago

    Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Full Time, Permanent **Classification**: Technical Officer Level 4 (PN 66949) - Subject to change **Salary**:$97,182 - $110,708 (Plus 11.5% Super) **Location**:Canberra Health Services **Section**:ACT Pathology - Mortuary Services **Closing Date**:8 September 2024 **What can we offer you**: - City living without the...

  • Prosthetic and Orthotic Technical Officer

    3 weeks ago

    Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Full Time, Permanent **Classification**: Technical Officer Level 4 (PN 13315) **Salary**:$97,182 - $110,708 (Plus 11.5% Super) **Location**:Village Creek Centre **Section**:Client Support Services **Closing Date**:11th October, 2024 **What can we offer you**: - City living without the traffic - click here to see why you...

  • Project Technical Lead

    4 weeks ago

    Canberra, Australia GMT People Full time

    Fed Gov - aviation sector / 2 year fixed-term contract - CBR / MEL / BNE / SYD - Aus Citizens only due to security clearance requirements **The Opportunity**: The Digital Aerodrome Services (DAS) program is exploring the use of advanced digital camera technology in the provision of aerodrome tower services across Australia, initially to provide a digital...

  • Assistant Director, Key Sectors

    4 weeks ago

    Canberra, Australia ACT Government Full time

    We are looking for a talented, capable and driven individual to play a lead role as we continue to drive our business towards becoming an agile organisation that can adapt and respond to the needs of stakeholders. This position is a leadership role within the Finance team providing expert financial advice and support to the business and business units on...

  • Ndis Team Leader

    3 weeks ago

    Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Full Time, Temporary 3 Month Contract with possible extension up to 12 Months **Classification**: Administrative Service Officer Level 6 (PN 30827) **Salary**:$97,182 - $110,708 (Plus 11.5% Super) **Location**:Village Creek, Kambah ACT **Section**:Patient Accounts **Closing Date**:8 September 2024 **What can we offer...

  • Assistant Director, Family Violence Safety Action

    3 weeks ago

    Canberra, Australia ACT Government Full time

    **Victims of Crime Commissioner (VOCC), ACT Human Rights Commission** **Assistant Director, Family Violence Safety Action Program (FVSAP)** The ACT Victims of Crime Commissioner (VOCC) is seeking a leader with excellent staff management and domestic and family violence expertise for the of Assistant Director within the Family Violence Safety Action...

  • Technical Design and Build Lead

    4 weeks ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH103347_1688125025 **Contact** Steve Jobson **Posted** about 3 hours ago **Exciting Opportunity**: Technical Design and Build Lead** **Location: ACT** **Clearance: Baseline Security Clearance** **Contract: 3 year Contract + Extensions** **DEFENCE - ERP...

  • Field Organiser

    3 weeks ago

    Canberra, Australia CPSU-PSU Group, ACT Full time

    **Position Title**:Field Organiser **Position Location**:Canberra, ACT **Classification and Salary range**: Organiser Level 1 - 2, $88,988.38 - $114,936.38 per annum (includes Organiser Expense Allowance paid as salary) + 15.4% superannuation. **Position reports to**:Lead Organiser and Team Leader. **Positions reporting to this position are**:...

  • Sterilising Services Loans Officer

    3 weeks ago

    Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Full Time, Temporary 6 months with the possibility of extension **Classification**: Sterilising Services Technical Officer Level 1 **Salary**:$66,742 - $69,805 (Plus 11.5% Super) **Location**:Canberra Hospital, Garran **Section**:Infrastructure and Health Support Services **Closing Date**:10 September 2024 **What can we...