Senior Service Designer

6 months ago

Melbourne, Australia Australia Post Full time

Help us deliver like never before  

We’re looking for a Senior Service Designer to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  

What you’ll deliver with us 

As our Senior Service Designer in the Research & Service Design team, our purpose is to deeply understand people to inform and help the design of accessible, sustainable and seamless products, services and experiences for Australia Post customers. 

This role works closely with SME's across the business, design crafts, accessibility, engineering, product and program teams.

The role will include human-centred design, systems thinking, and future thinking, and will facilitate the planning, design research, data analysis, facilitation of ideation and co-design activities, prototyping and end-end project delivery.

You’ll need   

  • At least 5 years' experience in Service Design, Strategic Design or Design Research with a demonstrable portfolio of work.
  • Experience in using collaborative ideation techniques to create and validate solutions.
  • High quality Strategy and Service design skills across all phases of design, proven experience of applying methods to different projects, context, and user base.
  • Proven ability in presenting complex information and concepts in a visual and understandable way. 
  • Articulated experience and service impact and value of design solutions for customers and the business with rationale.
  • Excellent interpersonal, communication, negotiation, and collaboration skills.
  • Empathy for the customer with the enthusiasm to create progressive experiences.
  • Solid stakeholder management and communication skills (meetings, presentations, and facilitation etc.), and a range of influencing techniques to build rapport and develop positive relationships.
  • Use your design, analytical and problem-solving skills to 'bridge the gap' between business and technology.
  • Experience in future thinking and working with complex systems and structures.
  • A strong grasp of how to use design research and data to continuously improve experiences.
  • A good grasp of quantitative data analysis and statistics.
  • A sound knowledge of generative AI.
  • Good knowledge of accessibility

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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