Service Designer

6 months ago

Melbourne, Australia Bupa Full time

**The Opportunity**

You’ll design across the end to end experience for our customers, delivering key insights, identifying strategic opportunity areas and recommendations, that align with our broader customer strategy (CX), so that our business has a coherent and holistic view of CX. Senior Service Designers are sought after to inform, scope and craft bespoke approaches, using a rich toolkit of methods and frameworks - that can address and help solve key customer and business problems.

**_This is an initial 12-month full-time position, based in Melbourne office. Bupa offers hybrid working arrangements and you can work from the office or from home._**

**How will I help?**

You will add value by:
Championing the customer: Represent Customer Experience and Design in various forums around the business - whilst advocating for pragmatic Customer-led culture.

Leading the design process across the double diamond, with teams and agile squads to solve customer problems and deliver a connected, seamless Customer Experience by orchestrating our many product and service touchpoints.

Managing multiple projects and deliver on timelines, by leveraging organisational skills and ability to manage various moving parts with a complex network of stakeholders.

Conducting and coordinating change with key stakeholders, as you encourage alignment through co-creation and collaboration, by bringing teams together on common goals, and influence teams to engage with Customer Experience best practice.

Creating design deliverables using CX methodologies (including, but not limited to: ethnographic research, customer testing, expert review, customer requirements, design personas, customer journeys, experience blueprints, scenarios, prototyping, detailed service and digital design)

**Why work at Bupa?**

We keep our people smiling by helping them improve their lives in and outside of the office.

We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing and futures.

**What do I need?**

You’ll need to be an experienced Senior Service Designer with experience working within medium-large enterprise organisations implementing Human Centred Design. Excellent stakeholder Management skills: Proven strong stakeholder management including selling/influencing stakeholders on the value of customer led decision making and delivery.

**About Bupa Asia Pacific**

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.

Our people reflect the diversity of our community.At Bupa, your wellbeing, identity and own story is respected and valued.

  • Service Designers

    6 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable**Opportunity** Our Federal Client is seeking multiple talented Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process streamlining for front line staff to improve Customer Experience. The team works to improve...

  • Service Designer

    6 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract au$500 - au$670 per day**Opportunity** Our Federal Client is seeking a talented Service Designer for 12-month initial contract with long term potential to join Agile squad(s) tasked with improving operational efficiencies and business process streamlining and improving capability of front line staff to improve Customer...

  • Service Designers

    1 month ago

    Melbourne, Australia Talent International Full time

    Opportunity Our Federal Client is seeking multiple talented Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process streamlining for front line staff to improve Customer Experience. The team works to improve processes through service design,...

  • Service Designer

    6 months ago

    Melbourne, Australia healthAbility Full time

    About the role Service Designer - Be part of a creative, innovative team helping shape the future state of a values-based organisation - Competitive salary including salary packaging - Hybrid working with offices available in Box Hill and Eltham The Opportunity The Service Designer will champion whole of client needs and influences strategic priorities to...

  • Service Designer

    6 months ago

    Melbourne, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Service Designer

    6 months ago

    Melbourne, Australia RMIT University Full time

    Overview: - Full-time, Continuing position - Salary Level HEW 7 ($94,838 - $102,657) + 17% Superannuation and Flexible Working Arrangements - Attractive benefits and hybrid ways of working with a values driven team - Based at the Melbourne CBD campus About Us We are a passionate team of values driven designers and researchers. We care about creating...

  • Service Designer

    3 weeks ago

    Melbourne, Australia Bupa Full time

    **Be at the heart of our brave new digital world!** At Bupa, we are reimagining the future with bold digital innovation. Our cross-functional teams collaborate in dynamic ways, embracing experimentation, and pushing boundaries with cutting-edge methods and tools. We thrive on agility and keep human-centered design at the core of everything we do. By...

  • Service Designer

    8 months ago

    Melbourne, Australia Hudson Australia Full time

    **Job Summary**: About the project: We're embarking on the design, development, and implementation of a new Service Model and Case Management System. Before we begin, we want to work with a Service Designer who will lead and facilitate the establishment of: - Deliverable A: A set of Service Design Principles to guide our thinking (based on past work done in...

  • Service Designer

    6 months ago

    Melbourne, Australia CareSuper Full time

    Are you a passionate, creative individual looking to springboard your career in Service Design? - Newly created role, make your mark shaping exceptional member experiences - Supportive team within an award-winning member-first focused organisation CareSuper is an innovative and award-winning profit-to-member fund that puts members first in everything we do....

  • Service Designer

    6 months ago

    Melbourne, Australia Dental Corporation Full time

    The Opportunity The role of aSenior Service Designer at Bupa is to champion the customer and help build acustomer-led culture, through the pragmatic application of Human Centred Designmethods. You’ll designacross the end to end experience for our customers, delivering key insights,identifying strategic opportunity areas and recommendations, that...

  • Principal Service Designer

    6 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Here at NAB, we value design and we ensure that design is at the forefront of our decision making process. Our design ambition is simple - design and launch...

  • Principal Service Designer

    1 month ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne inner Join our Digital team as a Principal Service Designer creating experiences that empower colleagues and delight customers. - Be part of a design team and which has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams - Influence customer led...

  • Service Design Lead

    4 weeks ago

    Melbourne, Australia Talent International Full time

    Working for this financial services organisation as a Lead Service Designer you will lead the creation and visualisation of customer journey maps that reflect current state, as well as optimised future state journeys and Service Blueprints that enhance the user experience and align with business objectives. You will have a deep understanding of...

  • Service Design Strategist

    3 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    Lead Service Designer Opportunity at Talent InternationalWe are seeking a highly skilled Lead Service Designer to join our team at Talent International. As a key member of our design team, you will lead the creation and visualisation of customer journey maps that reflect current state, as well as optimised future state journeys and Service Blueprints that...

  • Service Design Director

    2 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    At Talent International, we're looking for a highly skilled Service Design Director to lead our customer experience initiatives.As a seasoned professional in service design, you'll have a deep understanding of human-centered design principles and a proven track record of driving complex design initiatives that deliver tangible business results.Key...

  • Senior Service Designer

    6 months ago

    Melbourne, Australia Australia Post Full time

    Help us deliver like never before  We’re looking for a Senior Service Designer to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a...

  • Lead Service Designer

    6 months ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 48310 **Department**: Insto Relationship Aus Credit Management Services **Division**: Institutional **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve...

  • Service Design Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    Job SummaryWe are seeking a highly skilled Service Design Consultant to join our team at Talent International. This is an excellent opportunity for a motivated individual to work on a challenging project that involves improving operational efficiencies and business process streamlining for front line staff.In this role, you will be responsible for leading...

  • Design Services Coordinator

    6 months ago

    Melbourne, Australia Stockland Full time

    We have an opportunity for a Design Services Specialist based in Queensland. This role will allow you to demonstrate your exceptional customer service and administrative skills with the ability to work in a fast-paced technical environment. This role is based from our South Brisbane office on Melbourne Street, with the successful candidate having the...

  • Product Design

    6 months ago

    Melbourne, Australia Axsys Full time

    We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...