Service Designer

3 weeks ago

Melbourne, Australia Bupa Full time

**Be at the heart of our brave new digital world**

At Bupa, we are reimagining the future with bold digital innovation. Our cross-functional teams collaborate in dynamic ways, embracing experimentation, and pushing boundaries with cutting-edge methods and tools. We thrive on agility and keep human-centered design at the core of everything we do.

By joining us, you'll play a pivotal role in discovering new and better ways to help people lead longer, healthier, and happier lives. You’ll be working at the forefront of a customer-first approach, where your contributions directly shape outcomes that matter.

This is more than just a role—it’s an opportunity to drive meaningful change, unlock your potential, and experience diverse pathways for both professional and personal growth.

**The Opportunity**

In this role, you will be empowered to make a real impact by bringing together insights, opportunities, and customer-centric design to shape key strategic programs. You will collaborate with various stakeholders across the business, co-creating solutions that address both customer and business needs. By leveraging a rich toolkit of methods and frameworks, you will play a key role in orchestrating connected, personalized experiences that align with Bupa’s future signature offerings. Your contributions will help champion a customer-led culture and drive the evolution of service design across the organization.

Reporting to the Senior Service Design Manager, this is a permanent full-time position, based in Melbourne. (Bupa offers hybrid working arrangements and you can work from the office or from home)

**How will you make an impact?**

In this role, you will play a crucial part in driving Bupa’s customer experience transformation. You will ensure that customer needs are at the heart of everything we do, advocating for a customer-led culture while leading the design of innovative solutions. By managing multiple projects and collaborating across teams, you’ll influence key stakeholders to align around common goals, ensuring that the customer experience is connected, seamless, and impactful.

You will add value by:

- Champion the customer experience across the business, representing Customer Experience and Design in various forums and advocating for a customer-led culture.
- Lead the end-to-end design process across the double diamond framework, collaborating with agile squads and teams to create a seamless, connected customer experience.
- Manage multiple projects, ensuring timely delivery while coordinating complex stakeholder networks and balancing competing priorities.
- Drive alignment through co-creation and collaboration, influencing teams to adopt customer experience best practices and engage with the design process.
- Create impactful design deliverables using Human Centred Design (HCD) methodologies, including ethnographic research, customer testing, personas, journey maps, experience blueprints, and prototypes.
- Share best practice HCD knowledge and elevate the team’s capabilities by advocating for the design process throughout the business.
- Stay informed on emerging design trends, competitor activity, and industry best practices, integrating new insights into Bupa’s design approach to foster innovation and continuous improvement.

**About You**

To succeed in this role, you will bring a blend of technical expertise, strategic thinking, and a passion for creating exceptional customer experiences. You will be comfortable using your design research expertise to deliver solutions that are customer-centric, commercially viable, and aligned with business goals.

To be considered for this role you will have:

- Experience working in an agile environment and familiarity with agile methodologies (desirable).
- Strong proficiency in Microsoft Office Suite and project management tools (required).
- Tertiary qualifications in Human Centred Design or relevant experience in customer experience strategy, research, and implementation (desirable).
- Expertise in stakeholder management, with the ability to influence and advocate for customer-led decision-making (essential).
- Ability to lead and facilitate workshops and presentations, effectively communicating customer insights and design solutions (essential).
- Excellent communication skills, with a knack for simplifying complex issues and presenting strategies in a clear, commercially relevant way.

**What’s in it for you**

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be encouraged to innovate. You will be collaborating with various teams to deliver exceptional experiences. You will have the opportunity to further learn and develop with excellent internal development courses available and a supportive, career development environment. We trust, respect and consider everyone, knowing your difference will make the difference.
- Interested to explore some more? Click on the link

  • Service Designers

    6 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable**Opportunity** Our Federal Client is seeking multiple talented Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process streamlining for front line staff to improve Customer Experience. The team works to improve...

  • Service Designer

    6 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract au$500 - au$670 per day**Opportunity** Our Federal Client is seeking a talented Service Designer for 12-month initial contract with long term potential to join Agile squad(s) tasked with improving operational efficiencies and business process streamlining and improving capability of front line staff to improve Customer...

  • Service Designers

    1 month ago

    Melbourne, Australia Talent International Full time

    Opportunity Our Federal Client is seeking multiple talented Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process streamlining for front line staff to improve Customer Experience. The team works to improve processes through service design,...

  • Service Designer

    6 months ago

    Melbourne, Australia healthAbility Full time

    About the role Service Designer - Be part of a creative, innovative team helping shape the future state of a values-based organisation - Competitive salary including salary packaging - Hybrid working with offices available in Box Hill and Eltham The Opportunity The Service Designer will champion whole of client needs and influences strategic priorities to...

  • Service Designer

    6 months ago

    Melbourne, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Service Designer

    6 months ago

    Melbourne, Australia RMIT University Full time

    Overview: - Full-time, Continuing position - Salary Level HEW 7 ($94,838 - $102,657) + 17% Superannuation and Flexible Working Arrangements - Attractive benefits and hybrid ways of working with a values driven team - Based at the Melbourne CBD campus About Us We are a passionate team of values driven designers and researchers. We care about creating...

  • Service Designer

    6 months ago

    Melbourne, Australia Bupa Full time

    **The Opportunity** You’ll design across the end to end experience for our customers, delivering key insights, identifying strategic opportunity areas and recommendations, that align with our broader customer strategy (CX), so that our business has a coherent and holistic view of CX. Senior Service Designers are sought after to inform, scope and craft...

  • Service Designer

    8 months ago

    Melbourne, Australia Hudson Australia Full time

    **Job Summary**: About the project: We're embarking on the design, development, and implementation of a new Service Model and Case Management System. Before we begin, we want to work with a Service Designer who will lead and facilitate the establishment of: - Deliverable A: A set of Service Design Principles to guide our thinking (based on past work done in...

  • Service Designer

    6 months ago

    Melbourne, Australia CareSuper Full time

    Are you a passionate, creative individual looking to springboard your career in Service Design? - Newly created role, make your mark shaping exceptional member experiences - Supportive team within an award-winning member-first focused organisation CareSuper is an innovative and award-winning profit-to-member fund that puts members first in everything we do....

  • Service Designer

    6 months ago

    Melbourne, Australia Dental Corporation Full time

    The Opportunity The role of aSenior Service Designer at Bupa is to champion the customer and help build acustomer-led culture, through the pragmatic application of Human Centred Designmethods. You’ll designacross the end to end experience for our customers, delivering key insights,identifying strategic opportunity areas and recommendations, that...

  • Principal Service Designer

    6 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Here at NAB, we value design and we ensure that design is at the forefront of our decision making process. Our design ambition is simple - design and launch...

  • Principal Service Designer

    1 month ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne inner Join our Digital team as a Principal Service Designer creating experiences that empower colleagues and delight customers. - Be part of a design team and which has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams - Influence customer led...

  • Service Design Lead

    4 weeks ago

    Melbourne, Australia Talent International Full time

    Working for this financial services organisation as a Lead Service Designer you will lead the creation and visualisation of customer journey maps that reflect current state, as well as optimised future state journeys and Service Blueprints that enhance the user experience and align with business objectives. You will have a deep understanding of...

  • Service Design Strategist

    3 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    Lead Service Designer Opportunity at Talent InternationalWe are seeking a highly skilled Lead Service Designer to join our team at Talent International. As a key member of our design team, you will lead the creation and visualisation of customer journey maps that reflect current state, as well as optimised future state journeys and Service Blueprints that...

  • Service Design Director

    2 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    At Talent International, we're looking for a highly skilled Service Design Director to lead our customer experience initiatives.As a seasoned professional in service design, you'll have a deep understanding of human-centered design principles and a proven track record of driving complex design initiatives that deliver tangible business results.Key...

  • Senior Service Designer

    6 months ago

    Melbourne, Australia Australia Post Full time

    Help us deliver like never before  We’re looking for a Senior Service Designer to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a...

  • Lead Service Designer

    6 months ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 48310 **Department**: Insto Relationship Aus Credit Management Services **Division**: Institutional **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve...

  • Service Design Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    Job SummaryWe are seeking a highly skilled Service Design Consultant to join our team at Talent International. This is an excellent opportunity for a motivated individual to work on a challenging project that involves improving operational efficiencies and business process streamlining for front line staff.In this role, you will be responsible for leading...

  • Design Services Coordinator

    6 months ago

    Melbourne, Australia Stockland Full time

    We have an opportunity for a Design Services Specialist based in Queensland. This role will allow you to demonstrate your exceptional customer service and administrative skills with the ability to work in a fast-paced technical environment. This role is based from our South Brisbane office on Melbourne Street, with the successful candidate having the...

  • Product Design

    6 months ago

    Melbourne, Australia Axsys Full time

    We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...