Principal Service Designer

4 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne inner

Join our Digital team as a Principal Service Designer creating experiences that empower colleagues and delight customers.
- Be part of a design team and which has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams
- Influence customer led solutions and deliver impactful design
- Uplift design maturity across the entire enterprise; become be part of this amazing change

**What you will bring**
- Significant experience working as Service Designer or CX designer.
- Demonstrated ability to partner and successfully work with multiple disciplines and complex teams and demonstrate the value of design.
- Exceptional service design skills that utilise a variety of research methods and provides clear pathways forward.
- Thorough expert analysis and synthesis skills - translates research insights into design solutions and provide strong rationale for the design decisions made.
- Demonstrated ability to create artefacts such as insights and recommendations papers, customer journey maps, service blueprints, and personas / archetypes.
- Advocate for the user and ensures user needs are well addressed in the solution design.
- Demonstrates inspiring customer experience expertise to stakeholders and squad members.
- Eloquently and confidently presents their research findings and solution ideas to senior stakeholders and leadership teams.

**Your skills and experience**
- **Coaching** and mentoring - Experience in coaching and mentoring others designers working in your squad/domain.
- **Design Strategy -** Highly experience in strategic design including identifying and evaluating value proposition, brand proposition, and conducting customer segment analysis.
- **Journey Mapping and Service Blueprints** - Highly experienced in setting the approach and creating stakeholder, empathy, and journey mapping, ecosystem mapping, developing service blueprints and creating personas and archetypes.
- **Research and Testing** - Create plans and perform a variety of research techniques including desktop research such as landscape and competitive analysis, literature reviews, benchmarking, and analytics; quantitative research such as contextual inquiry and qualitative research such as interviews and testing.
- **Workshops and Co-design** - Plan and run workshops, and co-design sessions to obtain desired outcomes and key actions.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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