Service Designer
1 week ago
Join the change. Together, we’ll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
Service Designer - Electrification & Innovation
Our Electrification & Innovation (E&I) business empowers Australians to transition towards a cleaner energy future. As an end-to-end electrification business, we focus on developing leading, sustainable and scalable electrification products at pace, constantly improving our offerings to deliver the best value to our customers.
Existing are two opportunities for a Service Designer to join our team as part of our Electrification & Innovation (E&I) business, which is to drive the success of a set of electrification products by designing market-leading customer experiences and services. This includes leveraging a human-centred design skillset to define and uplift customer journeys (front-end) and related business processes (back-end) of multiple products. Proudly obsessed with the end-to-end customer experience, the goal is to consistently deliver services that not only meet but exceed customer expectations.
This role sits within an E&I value stream which is responsible for the end-to-end incubation and commercial development of new products and offerings that help Australians decarbonise how they move.
About the role:
- Customer-centric Design: Ability to employ human-centred design methodologies to design customer experiences that are sensitive to customer needs, pain points, and behaviours to optimise user satisfaction and engagement.- Business Process Design: Design and iterate end-to-end business processes aligned with customer journey maps. The goal is to ensure that operational workflows are not only efficient but also aligned with customer-centric principles.- Iterative Improvement: Own the ongoing refinement of customer journeys and business processes. This is informed by user feedback, data analysis, and emerging trends, leading to actionable improvements that elevate the customer experience and operational effectiveness.- Data-Driven Decision-Making: Evaluate the impact of design modifications on key performance indicators (KPIs) related to customer satisfaction, efficiency, and profitability. Informed recommendations for further enhancements are based on these insights.- Coordination with Operations: Ensure process changes are seamlessly integrated and aligned with operational objectives. This collaboration extends to the continuous optimization of workflows in response to evolving customer requirements.- Cross-functional Collaboration: Engage with team members both within and outside the value stream to actively drive a culture of design thinking and customer-centricity across the squad.
About you:
- Bachelor's or master’s degree in design, User Experience (UX) Design, Interaction Design, or a related field.- Demonstrated expertise (2+ years) in service design, supported by a robust portfolio showcasing successful customer journey and process design projects.-
- Proficiency in design and prototyping tools such as Adobe Creative Suite, Sketch, Figma, or similar software.- Exceptional communication and presentation skills to convey complex design concepts and recommendations effectively to diverse stakeholders.- Familiarity with process optimisation and business process management concepts
At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Access 20 weeks of paid parental leave for the primary carer.- Novated leasing and Electric Vehicle subscriptions.
- _Benefits may change over time and vary based on role type and location._
Please note - unsolicited resumes from agencies will not be accepted by AGL.
LI-ZD1 #LI-Hybrid #Joithechange
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
- AGL is a_ Circle Back Initiative employer - we commit to respond to every applicant_._
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