Customer Service Officer

3 weeks ago

Parramatta, Australia Uniting Full time

Customer Service Officer - Full time Fixed term contract to 30th May 2025 - Parramatta CBD as a base location

3 days working from the office and 2 days working from home

About Uniting

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful, compassionate and bold.

Role purpose

Are you passionate about delivering outstanding customer service and working collaboratively within a dynamic team? Uniting is seeking a dedicated Customer Service Officer to join our team. In this role, you will facilitate and deliver exceptional customer service while coordinating enquiries and supporting administrative activities effectively.

As the Customer Service Officer, your responsibilities will include:

  • Handling enquiries from potential and existing clients, their representatives, employees, and other service providers confidentially and promptly.
  • Monitoring the organisation’s social media posts to ensure timely responses to queries and appropriate handling of content.
  • Analysing, prioritising, and resolving issues where possible and escalating unresolved issues to the appropriate person.
  • Identifying and escalating high-risk enquiries to suitably skilled team members.
  • Complying with all relevant legislation, organisational policies, and procedures.
  • Completing reports, correspondence, filing, and other administrative tasks as required.
  • Participating in audits and continuous improvement activities to identify and reduce client incidents and unsafe work practices.
  • Contributing to the generation of new ideas and identifying opportunities to improve work efficiency.
  • Building and maintaining collaborative and positive relationships with all clients, colleagues, volunteers, and other professionals.
  • Providing accurate information to internal and external clients, including timely follow-up on queries and complaints.
  • Developing cooperative, professional working relationships with clients, family members, employees, and relevant external parties.
  • Identifying client characteristics that require specialised communication assistance and resources.
  • Modeling effective internal communications and collaborative working relationships with team members.
  • Communicating effectively via various digital methods, including phone, email, video conferencing, and instant messaging.
  • Contributing to a cohesive and harmonious team environment by respecting each other’s ideas, integrity, and abilities.
  • Maintaining skills and knowledge related to the role through regular attendance at employee meetings and supervision/support meetings.
  • Supporting new or less experienced employees by sharing knowledge and demonstrating high standards of work practices and ethics.

Qualifications

  • No formal qualifications are required, however, the candidate we are seeking will have excellent communication skills, the ability to relate to the caller and their enquiries in a professional, articulate and empathetic manner

Experience skills and attributes

  • Typically, three or more years of experience in customer service or client relations.
  • Excellent written and verbal communication skills.
  • Organised, systematic, thorough, accurate, and disciplined.
  • Experience in providing innovative ideas to solve problems.
  • Skills in navigating a complex organisation, forging relationships, and managing through influence.
  • Developing cooperative, professional working relationships with clients, family members, employees, and relevant external parties.
  • Identifying client characteristics that require specialised communication assistance and resources.
  • Modeling effective internal communications and collaborative working relationships with team members.

Even better

  • Certificate III in Aged, Children’s, or Community Services.
  • Knowledge of organisational values and service offerings.
  • Previous experience in the Human Services Industry (Children, Ageing, or Health) is advantageous.

Join us and make a difference

If you are a motivated individual with a passion for customer service and a commitment to excellence, we encourage you to apply for the Customer Service Officer position at Uniting. Together, we can make a positive impact on the lives of those we serve.

To review the role responsibilities in greater detail please review the comprehensive Position Description by clicking on the link below

 Customer Service Officer

What We Offer You

  • A rewarding career with a leading human services organisation.
  • Up to $18,550 NFP salary packaging available.
  • Access to our U rewards program with exclusive discounts.
  • Flexible work hours for work-life balance.
  • Access to Fitness Passport – Live your best life.
  • A supportive and inclusive and collaborative work environment.
  • Opportunities for professional growth.
  • Purchase of additional leave.

How to apply:  Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt. 

For all enquiries please contact Fabio Ioviero via email fioviero@uniting.org

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people. We also celebrate the diversity of ability, age, ethnicity, faith, sexual orientation, intersex variation, or gender identity and always welcome everyone exactly as they are.

  • Customer Service Officer

    2 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $36.25 per hour + super - 11-month contract - Parramatta **Customer Service Officer | 11 Month Contract | $40.23 P/H Incl. Super** - $36.25 per hour + super - 11-month contract - Parramatta **About the company** Working for a multi-national electronics and appliances manufacturer and distributor that has a passion for making life easier for its customers....

  • Customer Service Officer

    6 days ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Part time Fixed term contract to **Mid July 2024 38 hours per fortnight.** - **Week 1 Monday-Wednesday 7.6 hours per day (22.8 hours)**: - **Week 2 Monday-Tuesday 7.6 hours per day (15.2 hours)** Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly team! As a Customer Service Officer, you...

  • Customer Service Officer

    1 week ago

    Parramatta, Australia Ashdown Consulting Full time

    $300 /day + Super - 3 Month Contract - Parramatta / WFH **Customer Service Officer |3 Month Contract |$333/ day inc. Super** - $300 /day + Super - 3 Month Contract - Parramatta / WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are...

  • Customer Service Officer

    2 months ago

    Parramatta, Australia Synaco Global Recruitment Full time

    The company A well established business who pride themselves on their exceptional service, quality, and expertise in the steel industry.  They are known as the go to company with a national footprint, with the largest warehouse facility of all steel distributors. Role Overview: We are looking for a Customer Service Officer, to join the team on an...

  • Customer Service Officer

    3 weeks ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to **Mid January 2025.** Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly team! As a Customer Service Officer, you will be instrumental in delivering exceptional customer service. Your role encompasses identifying and fulfilling the needs of external...

  • Customer Service Officer

    5 days ago

    Parramatta, New South Wales, Australia Uniting Full time

    Customer Service Officer - Part time Fixed term contract to Mid July hours per fortnight.- Week 1 Monday-Wednesday 7.6 hours per day (22.8 hours):- Week 2 Monday-Tuesday 7.6 hours per day (15.2 hours)Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly teamAs a Customer Service Officer, you will be instrumental in...

  • Customer Service Officer

    3 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.73 p/h + super - 10 month contract - Parramatta, Bathurst, Newcastle & Wollongong **Customer Service Representative | 10 Month Contract | $36.33 p/h Including Super** - $32.73 p/h + super - 10 Month Contract - Parramatta, Bathurst, Newcastle & Wollongong **About the Company** We are seeking multiple experienced Customer Service Representatives to join...

  • Customer Service Officer

    6 days ago

    Parramatta, Australia Uniting Full time

    **Customer Service Officer - Full time Fixed term contract to 30th May 2025 - Parramatta CBD as a base location** **3 days working from the office and 2 days working from home** **About Uniting** At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are**...

  • Customer Service Officer

    5 days ago

    Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $300 /day + Super 3 Month Contract Parramatta / WFHCustomer Service Officer |3 Month Contract |$333/ day inc. Super- $300 /day + Super 3 Month Contract Parramatta / WFHAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to start...

  • Front of House Superstar

    3 weeks ago

    Parramatta, Australia Customer Service Barista Full time

    WHO ARE WE The Dunn Group is an Australian family-owned business, operating in NSW for over 30 years. Balmain Coffee Company is an extension of our successful retail convenience petroleum retail sites opening our first Balmain Company Coffee outlet in 2013, Since then we have continued to expand our BCC brand with representation now in 4 of our busy NSW...

  • Customer Service Officer

    5 days ago

    Parramatta, New South Wales, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to 30th May Parramatta CBD as a base location 3 days working from the office and 2 days working from home About Uniting At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful,...

  • Customer Service Officer

    5 days ago

    Parramatta, Australia Public Sector People Full time

    3 month temporary - $32.17 p/h + Super - 5 minute walk from Parramatta Station Public Sector People are proudly partnered with City of Parramatta to recruit for 3 customer service officers. Contract: 3 months Pay rate: $32.17 p/h + Super Key Responsibilities: - Manage high volume calls, providing exceptional customer service - Provide information of...

  • Customer Service Officer

    4 weeks ago

    Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is currently seeking 3 x experienced Customer Service Officers to join our team in Parramatta and/ or Dubbo.- This is an opportunity to work with an essential organisation creating a more sustainable future for the state.- This role offers the flexibility to work around life, your contribution will be valued,...

  • Customer Service Officer

    2 months ago

    Parramatta, Australia Public Sector People Full time

    3 month temp contract w/ potential to extend - Located in Parramatta - $40 p/h + Super Public Sector People are proudly partnered with City of Parramatta Council to recruit for multiple customer service officer on a temporary basis. Initial 3 month temp contract w/ potential to extend Hourly Rate: $40 p/h + Super Key Responsibilities: - Manage high...

  • Customer Service Officer

    3 weeks ago

    Parramatta, Australia Public Sector People Full time

    3 month temp contract w/ potential to extend - Located in Parramatta - $40 p/h + Super Public Sector People are proudly partnered with City of Parramatta Council to recruit for multiple customer service officer on a temporary basis. Initial 3 month temp contract w/ potential to extend Hourly Rate: $40 p/h + Super Key Responsibilities: - Manage high...

  • Customer Service Officer

    2 weeks ago

    Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Service Officer to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a...

  • Customer Service Officer

    3 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Northern CPPYJ- Location: Parramatta, NSW, AU, 2150 Lithgow, NSW, AU, 2790 St Marys, NSW, AU, 2760 Penrith, NSW, AU, 2750 Blacktown, NSW, AU, 2148 Mount Druitt, NSW, AU, 2770- Req ID: 60429**Customer Service Officer** **Location - Western Sydney Nepean Blue Mountains District (Parramatta, Blacktown, Mt Druitt, St Marys, Penrith)** **Employment...

  • Front of House Superstar

    5 days ago

    Parramatta, New South Wales, Australia Customer Service Barista Full time

    WHO ARE WEThe Dunn Group is an Australian family-owned business, operating in NSW for over 30 years. Balmain Coffee Company is an extension of our successful retail convenience petroleum retail sites opening our first Balmain Company Coffee outlet in 2013, Since then we have continued to expand our BCC brand with representation now in 4 of our busy NSW...

  • Customer Service Officer

    2 months ago

    Parramatta, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and...

  • Customer Service Officer

    3 weeks ago

    Parramatta, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and...