Customer Service Officer
3 weeks ago
Division: Northern CPPYJ- Location: Parramatta, NSW, AU, 2150 Lithgow, NSW, AU, 2790 St Marys, NSW, AU, 2760 Penrith, NSW, AU, 2750 Blacktown, NSW, AU, 2148 Mount Druitt, NSW, AU, 2770- Req ID: 60429**Customer Service Officer**
**Location - Western Sydney Nepean Blue Mountains District (Parramatta, Blacktown, Mt Druitt, St Marys, Penrith)**
**Employment type - Temporary Full Time - Up to 12 Months**
**Salary - $67,975 to $73,901 per plus superannuation, annual leave loading and 4 weeks annual leave per year of service**
**Your role**
The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.
**What you’ll do**
As a Customer Service Officer, you will support the delivery of the CSC’s administrative functions and provide high quality Customer service to our clients both in person and over the phone.
You will have a strong customer service background, attention to detail and a high level of organisational skills.
**What we’re looking for**
- Customer service experience both in person and over the phone
- Ability to organise work and prioritise workload in a busy work environment
- A positive attitude and ability to work independently and collaboratively
- Proficient in Word, Outlook and Excel
- A valid driver’s licence
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
Download the role description
**We do work that really matters**
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
**Are you ready to join us?**
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
- Please give an example of your experience managing multiple administrative tasks with competing deadlines.
- Tell us about a time you have provided high quality customer service to clients on the telephone and in person.
**Applications close **- **28 May 2023** **at 11:59pm AEST.
**Got a question?**
**Inclusion and Diversity lies at the heart of how we recruit**
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.
**Other Information**
A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.
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