Customer Service Officer

3 weeks ago

Parramatta, Australia Parramatta City Council Full time

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

**About the role**

The Customer Service Officer (Phive) is a member of a new team delivering exceptional customer experiences at Phive - the new flagship community, cultural and civic facility located in the heart of Parramatta, aligned with Council’s strategic objectives and vision for the City of Parramatta as Sydney’s Central City. PHIVE will operate 7-days a week and offer a unique, best practice customer experience to everyone who lives, works, studies, visits and plays in our City.

The Customer Service Officer will deliver day to day activities as part of the Phive Customer Experience team and is responsible for the delivery of high quality customer service interactions with the community and visitors to Phive ensuring that every customer interaction is an opportunity to build positive connections with the City of Parramatta community and visitors to the City of Parramatta.

On a daily basis you will:

- Proactively deliver core and specific customer service competencies for PHIVE as part of the Customer Experience Team, to provide memorable and exceptional experiences for all customers
- Accurately facilitate online and face-to-face Council business transactions to efficiently resolve customer enquiries and transaction needs
- Proactively encourage, educate, and support customers to transition to online channels to access Council services and offerings
- Facilitate cashless customer transactions in accordance with Council’s policies and procedures to ensure the accurate and secure completion of transactions
- Proactively facilitate information provision in relation to Council service and the City of Parramatta for all customer user types and visitors
- Follow complaints resolution processes in accordance with Council’s policy and escalate where required to contribute to effective response systems and ensure stakeholders’ grievances are handled sensitively and efficiently
- Maintain and actively participate in key customer service projects and initiatives
- Follow and guide others to comply with policies, processes, systems and workflows to maintain the safety and security of the public.

**About You**

You are passionate about best practice customer service to deliver memorable experiences. You passionate about serving the community. You are flexible, with the ability to adapt every customer need in a constantly changing environment. You have strong written and verbal communication skills, and have experience as a member of a front facing customer service team in a fast paced environment. You have a willingness to work outside normal working hours to meet the changing needs of the service offering and the community.
- Qualifications _
- Qualification in customer service, tourism, hospitality or a related industry or discipline.
- Skills _
- Demonstrated customer service skills with exceptional ability to deliver memorable experiences
- Well-developed ability to communicate, negotiate, build relationships and influence others with an engaging approach and technique
- Well
- developed planning, organisation and time management skills, including the ability to meet tight deadlines and balance competing priorities in a fast-paced environment
- Well-developed conflict resolution skills, with a focus on de-escalation and win-win outcomes
- Well-developed decision-making ability, including confidence in working with the public, your team members and with management.
- Experience _
- Minimum 2 years operational, community or retail customer service experience with a proven track record of achieving objectives and measurable goals
- Experience in processing a variety of transactions with a focus on accuracy and attention to detail

**What’s on offer**

This role is Casual position, need to be flexible for shift between 830am-8pm Monday-thursday or 9am 530pm Friday Sunday.

We are offering Grade 6 hourly rate between $38.43-42.32 + 10.5% superannuation.

**Want to know more?**

**How to apply**

Applications close 9pm 3rd March 2023.

  • Customer Service Officer

    2 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $36.25 per hour + super - 11-month contract - Parramatta **Customer Service Officer | 11 Month Contract | $40.23 P/H Incl. Super** - $36.25 per hour + super - 11-month contract - Parramatta **About the company** Working for a multi-national electronics and appliances manufacturer and distributor that has a passion for making life easier for its customers....

  • Customer Service Officer

    6 days ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Part time Fixed term contract to **Mid July 2024 38 hours per fortnight.** - **Week 1 Monday-Wednesday 7.6 hours per day (22.8 hours)**: - **Week 2 Monday-Tuesday 7.6 hours per day (15.2 hours)** Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly team! As a Customer Service Officer, you...

  • Customer Service Officer

    2 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $300 /day + Super - 3 Month Contract - Parramatta / WFH **Customer Service Officer |3 Month Contract |$333/ day inc. Super** - $300 /day + Super - 3 Month Contract - Parramatta / WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are...

  • Customer Service Officer

    2 months ago

    Parramatta, Australia Synaco Global Recruitment Full time

    The company A well established business who pride themselves on their exceptional service, quality, and expertise in the steel industry.  They are known as the go to company with a national footprint, with the largest warehouse facility of all steel distributors. Role Overview: We are looking for a Customer Service Officer, to join the team on an...

  • Customer Service Officer

    3 weeks ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to **Mid January 2025.** Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly team! As a Customer Service Officer, you will be instrumental in delivering exceptional customer service. Your role encompasses identifying and fulfilling the needs of external...

  • Customer Service Officer

    5 days ago

    Parramatta, New South Wales, Australia Uniting Full time

    Customer Service Officer - Part time Fixed term contract to Mid July hours per fortnight.- Week 1 Monday-Wednesday 7.6 hours per day (22.8 hours):- Week 2 Monday-Tuesday 7.6 hours per day (15.2 hours)Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly teamAs a Customer Service Officer, you will be instrumental in...

  • Customer Service Officer

    3 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.73 p/h + super - 10 month contract - Parramatta, Bathurst, Newcastle & Wollongong **Customer Service Representative | 10 Month Contract | $36.33 p/h Including Super** - $32.73 p/h + super - 10 Month Contract - Parramatta, Bathurst, Newcastle & Wollongong **About the Company** We are seeking multiple experienced Customer Service Representatives to join...

  • Customer Service Officer

    7 days ago

    Parramatta, Australia Uniting Full time

    **Customer Service Officer - Full time Fixed term contract to 30th May 2025 - Parramatta CBD as a base location** **3 days working from the office and 2 days working from home** **About Uniting** At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are**...

  • Customer Service Officer

    5 days ago

    Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $300 /day + Super 3 Month Contract Parramatta / WFHCustomer Service Officer |3 Month Contract |$333/ day inc. Super- $300 /day + Super 3 Month Contract Parramatta / WFHAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to start...

  • Front of House Superstar

    3 weeks ago

    Parramatta, Australia Customer Service Barista Full time

    WHO ARE WE The Dunn Group is an Australian family-owned business, operating in NSW for over 30 years. Balmain Coffee Company is an extension of our successful retail convenience petroleum retail sites opening our first Balmain Company Coffee outlet in 2013, Since then we have continued to expand our BCC brand with representation now in 4 of our busy NSW...

  • Customer Service Officer

    4 weeks ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to 30th May 2025 - Parramatta CBD as a base location 3 days working from the office and 2 days working from home About Uniting At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative,...

  • Customer Service Officer

    3 weeks ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to 30th May 2025 - Parramatta CBD as a base location 3 days working from the office and 2 days working from home About Uniting At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative,...

  • Customer Service Officer

    5 days ago

    Parramatta, New South Wales, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to 30th May Parramatta CBD as a base location 3 days working from the office and 2 days working from home About Uniting At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful,...

  • Customer Service Officer

    5 days ago

    Parramatta, Australia Public Sector People Full time

    3 month temporary - $32.17 p/h + Super - 5 minute walk from Parramatta Station Public Sector People are proudly partnered with City of Parramatta to recruit for 3 customer service officers. Contract: 3 months Pay rate: $32.17 p/h + Super Key Responsibilities: - Manage high volume calls, providing exceptional customer service - Provide information of...

  • Customer Service Officer

    4 weeks ago

    Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is currently seeking 3 x experienced Customer Service Officers to join our team in Parramatta and/ or Dubbo.- This is an opportunity to work with an essential organisation creating a more sustainable future for the state.- This role offers the flexibility to work around life, your contribution will be valued,...

  • Customer Service Officer

    3 weeks ago

    Parramatta, Australia Public Sector People Full time

    3 month temp contract w/ potential to extend - Located in Parramatta - $40 p/h + Super Public Sector People are proudly partnered with City of Parramatta Council to recruit for multiple customer service officer on a temporary basis. Initial 3 month temp contract w/ potential to extend Hourly Rate: $40 p/h + Super Key Responsibilities: - Manage high...

  • Customer Service Officer

    2 months ago

    Parramatta, Australia Public Sector People Full time

    3 month temp contract w/ potential to extend - Located in Parramatta - $40 p/h + Super Public Sector People are proudly partnered with City of Parramatta Council to recruit for multiple customer service officer on a temporary basis. Initial 3 month temp contract w/ potential to extend Hourly Rate: $40 p/h + Super Key Responsibilities: - Manage high...

  • Customer Service Officer

    2 weeks ago

    Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Service Officer to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a...

  • Customer Service Officer

    3 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Northern CPPYJ- Location: Parramatta, NSW, AU, 2150 Lithgow, NSW, AU, 2790 St Marys, NSW, AU, 2760 Penrith, NSW, AU, 2750 Blacktown, NSW, AU, 2148 Mount Druitt, NSW, AU, 2770- Req ID: 60429**Customer Service Officer** **Location - Western Sydney Nepean Blue Mountains District (Parramatta, Blacktown, Mt Druitt, St Marys, Penrith)** **Employment...

  • Front of House Superstar

    5 days ago

    Parramatta, New South Wales, Australia Customer Service Barista Full time

    WHO ARE WEThe Dunn Group is an Australian family-owned business, operating in NSW for over 30 years. Balmain Coffee Company is an extension of our successful retail convenience petroleum retail sites opening our first Balmain Company Coffee outlet in 2013, Since then we have continued to expand our BCC brand with representation now in 4 of our busy NSW...