Youth Specialist Carer Support Planner

7 months ago

Upper Mount Gravatt, Australia Wellways Full time

Full time, fixed term ongoing opportunity based in Upper Mount Gravatt, QLD
- Attractive hourly rate (SCHADS 4B) depending on experience & qualifications + superannuation + leave loading + salary packaging benefits NFP Values based company + Salary Packaging up to $15,899 + 17.5% Leave loading
- Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people_ _who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you_

The Youth Specialist is responsible for undertaking intake, assessment and planning services for young carers accessing support provided by the Carer Gateway across South West Sydney, Nepean Blue Mountains & Queensland. The objective of the role is work with young carers over the phone to access information, support and referrals relevant to their caring role.

The Youth Specialist Carer Support Worker will provide carers with information on internal and external programs and services, ensuring referral pathways for carers and their families. They utilise the Carer Support Framework to undertake intake, planning and assessment and ensure that the carers meet the eligibility criteria. They assist carers in creating an action plan that reflects their goals and current support needs.

The new Carer Gateway Services have been created in the context of national reforms and represent an exciting new era for the delivery of innovative carer services.

**Reporting to the Coordinator working under general direction, this role will involve**:

- Support carers with a high level of customer service ensuring carers are listened to with patience and non-judgement
- Provide Intake, Planning and Assessment services to Carers as outlined in the Carer Support Framework, providing a holistic approach to carer recovery journey with a focus on capacity building
- Assisting other areas of the business when required to manage call overflows with inbound calls throughout the contact centre
- The Carer Support Planner Youth role is not limited to the listed responsibilities, and will require assistance with other areas of the program to meet the requirements of the organisation
- Work with carers to establish and implement agreed action plans within organisational delegations and in line with Carer Gateway Operations Manual
- Provide face to face, and outreach supports where identified, and/or liaise with Community Engagement teams to support face to face options
- Ensuring the service approach incorporates the following service principles: Carer Focussed, Practical and Flexible, Inclusive
- Creating an environment which Carers will find welcoming, real and inclusive
- Develop support relationships with carers which are positive and are built on Wellways values
- Working collaboratively with young carers and their families

**The Carer Gateway Services consist of 6 unique service types;**
- Carer Support Planning: Intake needs assessment and planning
- Carer Coaching
- In-person peer support
- In-person counselling
- Carer-directed support packages
- Emergency respite care

**What we offer**
- A purpose driven culture where people can thrive, everyone is respected, and differences are valued
- An equitable, diverse, and socially inclusive work environment
- Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
- Meal and Entertainment allowance via salary packaging up to $2,650 per annum
- Receive 17.5% leave loading every time you take annual leave
- Paid parental leave after 12 months of ongoing employment
- Access for you and your family to our Employee Assistance Program

**Qualifications & Essential Requirements**
- Qualifications (minimum Diploma) in a relevant field of study and minimum 2 years' experience working in community services, allied health or carer/family peer positions. Degree level qualifications highly regarded.
- Minimum 2 years experience working directly with youth
- Driver's License
- Appropriate IT skills
- Satisfactory National Police Records Check (within the last 12 months)
- Working with Children's Check (Blue Card -QLD)
- NDIS Worker Screening Check (Yellow Card -QLD)
- Right to Work within Australia
- 100 Points ID
- NDIS Code of Conduct (Free online Orientation Module)

Once you APPLY click here for a copy of the position description

Wellways is committed to the safeguarding of children and vulnerable people. **Successful applicants must undergo a comprehensive screening process prior to their commencement.

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