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Client Intake Coordinator

2 months ago

Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time
About the Role

Alzheimer's Queensland is seeking a highly skilled and compassionate Client Intake Coordinator to join our team. As a key member of our support services team, you will be responsible for the intake of clients from the My Aged Care portal, initial contact with clients, screening and assessment.

Key Responsibilities:

  • Act as the first point of contact for current and potential clients for Community Care services.
  • Communicate effectively with relevant Managers and/or Coordinators to assist with the assessment and onboarding of new clients, as well as undertaking needs assessments and assisting with basic reviews of existing clients.
  • Efficiently process aged care client intakes and referrals in a timely and accurate manner.
  • Liaise with the appropriate Manager or Coordinators to support prompt onboarding of clients and completion of all required documentation as requested.
  • Ensure all queries from the client and/or their family are answered in a timely manner.
  • Completion of client in-take on-boarding documentation and administration as a result of initial sign-ups and assessments.
  • Build relations with key stakeholders, Regional Assessment Services (RAS), My Aged Care (MAC) and other service providers to better service provision to clients.
About You

We are looking for a candidate with:

  • Demonstrated experience and knowledge of working in a client intake and customer/client services environment.
  • Strong technical skills, with the ability to confidently navigate databases.
  • Ability to network effectively and collaborate with a wide range of professionals, including referral agencies for all funding types.
  • Work independently and be self-motivated as well as an effective member of the support services team.
  • Work empathetically with clients to ensure the suite of services are designed to meet their ongoing needs.
Qualifications

The ideal candidate will possess:

  • Relevant qualification in a healthcare field or transferrable skills and/or experience.
  • Current National Police Certificate clearance and willingness to renew it every 3 years as part of ongoing employment.
  • Open Driver's Licence and own car.
Culture & Benefits

We offer:

  • The opportunity to work within a new team of passionate and dedicated professionals.
  • Competitive remuneration package, including access to salary sacrifice for the Not-For-Profit sector.
  • Ongoing training and professional development opportunities.