Guest Service Agent

2 weeks ago

Palm Cove, Australia Travel + Leisure Co. Full time
We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation
At Accor Vacation Club, part of Travel + Leisure, our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry

 

We have a fantastic opportunity for a vibrant and energetic individual to become a valuable member of our team as a Guest Service Agent. As the initial point of contact for our guests, you will play a vital role in our Front Office Operations.

 

WHAT YOU WILL BE DOING:

  • Provide friendly, courteous and professional service to all guests
  • Attend to check-in and check-out of guests in an efficient manner
  • Manage the guest room inventory and accounts in line with hotel procedures
  • Assist guests with requests and creating memorable experienced by sharing your hotel and local knowledge

YOUR EXPERIENCE AND SKILLS INCLUDE:

  • Experience working in a similar a hospitality/customer service environment is preferred
  • Excellent verbal and written communication skills
  • A passion for providing exceptional customer service through the handling of reservations, reception duties, guest activities and general administration
  • Advanced Proficiency in Microsoft Office (e.g. Word & Excel) with strong computer skills
  • The ability to work autonomously
  • Professional appearance and telephone manner
  • A demonstrated commitment to be part of a positive team

WHAT IS IN IT FOR YOU:

  • Work your way with part time hours and flexible working arrangements
  • Beautiful lifestyle location
  • Flexible, fun and rewarding work environment
  • Fantastic career and training opportunities
  • Join a global leader in hospitality with industry benefits across the globe
  • Unlock worldwide benefits on accommodation, dining, lifestyle and more

If you're driven, committed, reliable, and excited by the chance to utilise your experience and personality to deliver exceptional service, then we would love to hear from you

 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

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