Customer Experience Ambassador
4 days ago
We're seeking an exceptional Guest Experience Host to enhance our guests' stay by providing outstanding service and ensuring seamless front desk operations.
Key Responsibilities:- Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay, driving sales and revenue growth.
- Performance Targets: Meet monthly tour budgets and key performance indicators, demonstrating your ability to meet goals and objectives.
- Tour Generation: Ensure prospects meet Company tour qualification specifications, fostering a culture of excellence and customer satisfaction.
- Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and utilizing communication equipment effectively.
- Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings, showcasing your commitment to exceptional customer service.
- Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals, supported by ongoing training and development opportunities.
- Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
- Continuous Learning: Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
- Recognition and Rewards: Benefit from personalized reward and recognition programs, celebrating your contributions to our team's success.
- Vibrant Environment: Work in a dynamic and supportive environment that values diversity and inclusion, fostering a sense of belonging and teamwork.
This is a fantastic opportunity to join our global team and build a career where memories start with you. As a leading player in the travel industry, we're committed to delivering excellence and taking time to have fun, celebrate together, and support one another.
About UsHospitality is at the heart of all we do at Travel + Leisure Co. We're passionate about creating unforgettable experiences for our customers and strive to strengthen our business, neighboring communities, and the customer experience. Join us on this exciting journey and discover a workplace where memories start with you.
Salary InformationThe estimated annual salary for this role is $65,000-$75,000, depending on location and experience. This figure includes a comprehensive benefits package and opportunities for career growth and development.
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