Experience Manager
4 days ago
About the Role
We are seeking an exceptional Experience Manager to enhance our guests' stay by providing outstanding service and ensuring seamless operations at our front desk.
Responsibilities:
- Schedule onsite guests for Member Updates or Club presentations during their stay.
- Meet monthly tour budgets and other key performance indicators.
- Assist in ensuring prospects meet the Company's tour qualification specifications.
- Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
- Provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.
What You Will Achieve as the Experience Manager:
- You will be responsible for generating sales appointments, meeting performance targets, and ensuring seamless front desk operations.
- By delivering exceptional guest experiences, you will contribute to the company's success and reputation.
- You will have the opportunity to develop your skills and expertise, build strong relationships with guests, and work in a dynamic and supportive environment.
Your Skills and Qualifications:
- Excellent communication and customer service skills.
- Knowledge of sales techniques and ability to build rapport.
- Computer literate; previous PMS experience is a plus.
- Positive attitude, determination, and results-driven approach.
Benefits:
- Competitive salary: $45,000 - $65,000 per annum.
- Opportunities for skills development and career growth.
- Exclusive perks, including global discounts on accommodation, dining, lifestyle, and more.
- Continuous learning opportunities through Accor's learning and development platform.
- Recognition and rewards programs celebrating individual contributions.
- Vibrant and inclusive work environment valuing diversity and inclusion.
About Us:
We are Travel + Leisure Co., a leading hospitality company dedicated to putting the world on vacation. Our mission is simple: to deliver exceptional guest experiences and create unforgettable memories for millions of travelers worldwide. We value innovation, growth, and a spirit of caring, creativity, and fun. Join us on this exciting journey and become part of our dynamic team
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