Vacation Experience Ambassador

1 month ago


Palm Cove, Queensland, Australia Travel + Leisure Co. Full time
About Travel + Leisure Co.

We are a leading global travel and hospitality company, dedicated to delivering exceptional experiences for our customers. Our mission is simple: to put the world on vacation. With a presence in over 270 locations worldwide, we offer a unique blend of innovation, growth, and fun.

About the Role

We are seeking an experienced Vacation Experience Ambassador to join our team. As a key member of our front desk operations, you will play a vital role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations.

Key Responsibilities:
  • Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay, maximizing sales opportunities and driving revenue growth.
  • Performance Targets: Meet monthly tour budgets and other key performance indicators, demonstrating your ability to drive results and exceed expectations.
  • Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications, maintaining high levels of quality and consistency.
  • Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment effectively.
  • Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings, consistently delivering excellent customer service.
What You'll Gain:
  • Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals, with access to exclusive training and development programs.
  • Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
  • Continuous Learning: Gain full access to our learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
  • Recognition and Rewards: Benefit from personalized reward and recognition programs, celebrating your contributions to our team's success.
  • Vibrant Environment: Work in a dynamic and supportive environment that values diversity and inclusion, fostering a culture of teamwork and collaboration.
Salary and Benefits:

The estimated annual salary for this role is $65,000-$80,000, depending on location and experience. In addition to a competitive salary, you will enjoy a range of benefits, including health insurance, retirement plans, and paid time off.



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