Customer Success Manager, SMB
1 month ago
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.
Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.
For more information on our cutting-edge technology, visit .
Position: Customer Success Manager, SMB
About Us:
We are a leading cybersecurity company dedicated to protecting our customers' digital environments. Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions. We are seeking a motivated and experienced Customer Success Manager to join our team and help drive customer satisfaction, retention, and growth.
Role Overview:
The Customer Success Manager (CSM) will be responsible for managing a portfolio of SMB accounts, building strong relationships with customers, and ensuring they receive exceptional support throughout their journey with us. This role will involve working closely with cross-functional teams, including Sales, Product, and Support, to ensure customer needs are met and exceeded.
Key Responsibilities:
Onboarding New Customers: Guide new customers through the onboarding process, ensuring they understand how to use the product effectively.Customer Relationship Management: Develop and maintain strong relationships with clients to foster loyalty and long-term engagement.Customer Advocacy: Act as the voice of the customer within the company, advocating for their needs and ensuring their feedback is heard.Proactive Support: Monitor customer health metrics and proactively address any issues to prevent churn.Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional products or services that could benefit the customer.Customer Training and Education: Provide training sessions and resources to help customers maximise the value of the productPerformance Tracking: Track and report on key performance indicators (KPIs) related to customer success, such as customer retention and growth.Qualifications:
2+ years of experience in Customer Success, Account Management, Client Service, Consulting, or a related role, preferably in cybersecurity or technology.Proven track record of managing and growing customer accounts.Strong communication, negotiation, and interpersonal skills.Ability to understand complex technical concepts and translate them into value-driven conversations.Strong analytical skills and the ability to use data to drive decisions.Self-motivated, detail-oriented, and able to work independently in a fast-paced environment.Why Join Us:
We are a young and dynamic company experiencing rapid growth. We value hard work, commitment, and a dedication to excellence. Joining our team offers the opportunity to work in a fast-paced environment, contribute to our mission of providing top-tier cybersecurity solutions, and grow professionally in a supportive and collaborative setting.
For more information about our products and company, please visit our website.
-
Customer Success Manager, SMB
1 month ago
Sydney, New South Wales, Australia Darktrace Full timeAbout Darktrace:Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions to protect customers from complex threats.Job Title: Customer Success Manager, SMBJob Summary:We are seeking a motivated and experienced Customer Success Manager to join our team and help drive customer satisfaction, retention, and growth for our SMB...
-
Customer Success Manager, SMB
4 weeks ago
Sydney, New South Wales, Australia Darktrace Full timeThis is a Customer Success Manager, SMB role with one of the leading companies in the cybersecurity industry right now, Darktrace, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.More About the Role at Darktrace**Role Overview:** The Customer Success Manager (CSM) will be responsible for...
-
Customer Success Manager
6 months ago
Sydney, Australia UpGuard Full time**Why are we hiring for this role?** As a Customer Success Manager, you'll work closely with other CS team roles and cross-functionally with other departments, and you’ll report to the Lead CSM. You’ll be proactive in driving product value and success for our customers, analyzing the causes of their greatest pain points, and working closely to mitigate...
-
Customer Success Manager- Smb, Apac
6 months ago
Sydney, Australia Klaviyo Full timeThe Growth Success Manager will join a team focused on nurturing the growth and retention of Klaviyo's SMB customers. You thrive on data. Supporting a customer base of thousands of emerging eCommerce brands, you'll identify segments that need support and development, and work with the team to drive adoption and success for those customers. The GSM is...
-
Customer Success Manager
2 weeks ago
Sydney, Australia Genesys Full timeGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
-
Smb Account Manager
6 months ago
Sydney, Australia Afterpay Full time**Company Description**: - Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. - So we expanded into software and started building integrated, omnichannel...
-
Smb Account Manager
5 months ago
Sydney, Australia Afterpay Full timeCompany Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...
-
SMB Customer Success Engineer
3 days ago
Sydney, Australia Procore Technologies Full timeJob DescriptionWe’re looking for a Customer Success Engineer (CSE) to build, retain, and grow our Small to Medium Business client base.In this role, you’ll partner with an Account Manager, applying best practices and solutions as the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds...
-
Smb Account Manager, Outbound
6 months ago
Sydney, Australia Afterpay Full time**Company Description**: - Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. - So we expanded into software and started building integrated, omnichannel...
-
Smb Account Manager, Outbound
6 months ago
Sydney, Australia Afterpay Full timeCompany Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...
-
Smb Account Manager, Outbound
6 months ago
Sydney, Australia Afterpay Full timeCompany Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...
-
Smb Commercial Manager
7 days ago
Sydney, Australia PayPal, Inc. Full timeSMB Commercial Manager **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global,...
-
SMB Sales Development Manager
5 days ago
Sydney, New South Wales, Australia Brightcove Full timeJob DescriptionWe are seeking an exceptional individual to fill the role of SMB Sales Development Manager on our growing sales team at Brightcove. This position will play a crucial part in achieving breakout growth primarily for SMB clientele in Australia and New Zealand.Responsibilities:Develop and execute a territory plan focused on revenue...
-
Customer Success Manager
5 months ago
Sydney, Australia Vimeo Full timeThe Customer Success Manager is responsible for ensuring the success of a portfolio of Vimeo's SMB customers. As Success Managers, we bring Vimeo's innovations and capabilities to customers and match them to the customers' business goals, driving greater business value and executive alignment between Vimeo and the customer. You're a trusted advisor to a high...
-
Manager, Smb Sales
3 months ago
Sydney, Australia Rippling Full time**About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...
-
SMB Business Development Manager
13 hours ago
Sydney, New South Wales, Australia Brightcove Full timeJob OverviewBrightcove is seeking a highly motivated SMB Business Development Manager to join our growing sales team in Australia and New Zealand. This role offers a unique opportunity to work with a leading SaaS company and drive revenue growth in the SMB space.Key ResponsibilitiesDevelop and execute a territory plan focused on revenue generation, targeting...
-
Sales Champion for SMB Customers
4 weeks ago
Sydney, New South Wales, Australia Atlassian Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Champion to join our team at Atlassian. As a Cloud Sales Associate, you will play a critical role in helping our SMB customers achieve success in their Atlassian cloud journey.Key ResponsibilitiesProvide exceptional customer engagement through various channels, ensuring a positive and...
-
Sales Manager
7 months ago
Sydney, Australia Netlogix Full timeNetlogix is a digital freight management platform helping businesses to simplify their complex freight task. We use smart technologies to create sustainable transport solutions that benefit shippers, carriers and our communities. We’re on a mission to disrupt the traditional freight model and are proud industry leaders in the future of freight. With...
-
Customer Success Manager
6 months ago
Sydney, Australia Talent International Full timeaustralia sydney permanent au$90000 - au$105000 per annum + + super + commissions- Product sells itself - less than a 2% churn rate annually! - Hybrid working arrangement on offer. - 2x permanent vacancies within the Customer Success Division. An industry leading, dynamic company that specialises in creating innovative solutions for enhanced end user...
-
Customer Success Manager
6 months ago
Sydney, Australia Talent International Full timeaustralia sydney permanent au$90000 - au$105000 per annum + + super + commissions- Product sells itself - less than a 2% churn rate annually! - Hybrid working arrangement on offer. - 2x permanent vacancies within the Customer Success Division. An industry leading, dynamic company that specialises in creating innovative solutions for enhanced end user...
